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Administrative Secretary Resume Example

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ADMINISTRATIVE SECRETARY
Summary
Highly motivated, solutions-focused professional with extensive experience and an impressive record of achievements within all facets of administrative, customer service, training and corporate management across diverse industries. Exceptional interpersonal and communication skills with proficiency to promote confidence and build and maintain strategic business/client relationships while interfacing positively with people of diverse backgrounds. Ability to manage multiple tasks without compromise to quality or productivity. Excellent ability to gather and analyze data to generate reports and documents; schedule appointments; and maintain calendars, records and databases using Microsoft Office. Understanding of general accounting principles. Excellent ability to make decisions and solve problems. Strong ability to compose and edit written materials. Have the experience to order and maintain an inventory of supplies and equipment
Core Qualifications
Microsoft Word *Document Preparation *Confidentiality *Microsoft Excel *Organizational and Planning Skills *Employee Counseling *Microsoft Outlook *Customer Service and Support *Database
Achievements
  • MOHEGAN SUN RESORT CASINO, Uncasville, CT Awards: Employee of the Season (Oct.
  • 2013); Employee of the Month (Aug.
  • 2003); Shining Stars.
Professional Experience
Administrative Secretary Dec 2014 to Current
 EASTCONN － Hampton, CT
  • Assisted with completing over 2,000 + weekly schedules for grave and swing shift to ensure proper coverage with consideration to types of games open and business trends.
  • Recorded and approved vacations, medical and personal leaves, worker's compensation and personal time off.
  • Documented employee attendance infractions; recommended and prepared counseling.
  • Communicated with shift manager and pit managers to ensure the proper staff members are assigned and full coverage of posts.
  • Performed routine day-to-day duties associated with a fast-paced office setting.
  • Responsible for the daily distribution and inventory of cards and dice.
  • Created the programs to inventory cards and dice daily and submit a bi-monthly order.
  • Provided exceptional customer service.
  • Served as an energetic leader while fostering teamwork, employee morale, motivation and open communication.
Table Games Manager, Assistant Scheduler and Cards & Dice Coordinator Oct 1996 to Apr 2014
 MOHEGAN SUN RESORT CASINO － Uncasville, CT
  • Assisted with completing over 2,000 + weekly schedules for grave and swing shift to ensure proper coverage with consideration to types of games open and business trends.
  • Recorded and approved vacations, medical and personal leaves, worker's compensation and personal time off.
  • Documented employee attendance infractions; recommended and prepared counseling.
  • Communicated with shift manager and pit managers to ensure the proper staff members are assigned and full coverage of posts.
  • Performed routine day-to-day duties associated with a fast-paced office setting.
  • Responsible for the daily distribution and inventory of cards and dice.
  • Created the programs to inventory cards and dice daily and submit a bi-monthly order.
  • Provided exceptional customer service.
  • Served as an energetic leader while fostering teamwork, employee morale, motivation and open communication.
Table Games Dealer Apr 1993 to Oct 1996
 FOXWOODS RESORT CASINO － Ledyard, CT
  • Provided optimal level of services to all customers and ensure compliance to all casino policies and procedures and maintained internal control systems.
Systems Manager, Sales Audit Manager, LAN Administrator, Data Processing Coordinator Sep 1987 to Apr 1993
 THE CASUAL MALE － Shrewsbury, MA
  • Staffed, trained and supervised auditors, collections and reconciliation clerks insuring that proper procedures were used and deadlines were met Installed LAN/WAN hardware and software, maintained hardware, evaluated departments PC requirements and selected the appropriate system, provided software support and user training.
  • Responsible for the systems development and maintenance of the company's mainframe and its peripheral devices during the peak of the company's expansion Led The Casual Male's POS conversion from DTS to Fujistu 7990.
  • Determined the store's requirements, and the STS and CBA systems capabilities.
  • Ordered POS terminals and setup maintenance agreements with local vendors.
  • Developed the rollout plan for 400 Casual Male stores for the installation of the new POS system.
  • Made travel arrangements, scheduled district meetings, and trained field personnel.
  • Wrote, illustrated and produced POS training manuals.
Education and Training
EASTERN CONNECTICUT STATE UNIVERSITY － Willimantic, CT GPA: GPA: 3.70 GPA: 3.70
QUINEBAUG VALLEY COMMUNITY COLLEGE － Danielson, CT GPA: GPA: 3.80 GPA: 3.80
Bachelor of Science, Business Education NEW HAMPSHIRE COLLEGE (Southern New Hampshire University) － Manchester, NH GPA: GPA: 3.20 Graduated Cum Laude; member of Pi Omega Pi and Delta Mu Delta honor societies Business Education GPA: 3.20 Graduated Cum Laude; member of Pi Omega Pi and Delta Mu Delta honor societies received a New Hampshire Teacher Certification
Associates of Science, Secretarial Science QUINSIGAMOND COMMUNITY COLLEGE － Worcester, MA GPA: GPA: 2.84 Secretarial Science GPA: 2.84
Interests
Member of Who's Who Among Colleges & Universities THE COMMONWEALTH OF MASSACHUSETTS EDUCATOR'S CERTIFICATE #371937 - Business Resume of
Skills
bi, hardware, conversion, Counseling, Customer Service, DTS, Database, fast, inventory, LAN, mainframe, meetings, Microsoft Excel, office, Microsoft Outlook, Microsoft Word, Organizational, peak, personnel, policies, POS, swing, systems development, Teacher, teamwork, software support, user training, training manuals, travel arrangements, WAN
Additional Information
  • Achievements: Member of Who's Who Among Colleges & Universities THE COMMONWEALTH OF MASSACHUSETTS EDUCATOR'S CERTIFICATE #371937 - Business Resume of
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Resume Overview

Companies Worked For:

  • EASTCONN
  • MOHEGAN SUN RESORT CASINO
  • FOXWOODS RESORT CASINO
  • THE CASUAL MALE

School Attended

  • EASTERN CONNECTICUT STATE UNIVERSITY
  • QUINEBAUG VALLEY COMMUNITY COLLEGE
  • NEW HAMPSHIRE COLLEGE (Southern New Hampshire University)
  • QUINSIGAMOND COMMUNITY COLLEGE

Job Titles Held:

  • Administrative Secretary
  • Table Games Manager, Assistant Scheduler and Cards & Dice Coordinator
  • Table Games Dealer
  • Systems Manager, Sales Audit Manager, LAN Administrator, Data Processing Coordinator

Degrees

  • Bachelor of Science , Business Education
    Associates of Science , Secretarial Science

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