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Administrative Secretary Resume Example

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ADMINISTRATIVE SECRETARY
Summary

Seasoned Administrative Secretary with solid 20 plus years background in high-volume office settings. Strong regulatory knowledge, multitasking abilities and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.

Skills
  • Monitoring field personnel
  • Processing orders
  • Delivery procedures
  • Schedule coordination
  • Training new hires
  • Coordinating urgent deliveries
  • Inventory control procedures
  • Materials accountability
  • Customer service-oriented
  • Inventory management
  • Filing experience
  • Confidentiality understanding
  • Administering payroll
  • Requisition processing
  • Vendor relations skills
  • Accounts receivable and payable
  • Office staff leadership
  • Letter writing
  • Spreadsheet development
  • Multi-line phone systems
  • Cash deposit preparation
  • Managing automated systems
  • Report creation
  • Check processing
  • Advanced MS Office Suite knowledge
  • Google Docs sharing
  • Sensitive material handling
  • Human resources best practices
  • Data entry documentation
  • Account balancing reconciliation
  • Meeting participation
  • 10-key proficiency
  • Issue response and resolution
  • Records management systems
  • Report analysis
  • Tracking documents
  • Accounting support
  • Faxing documents
  • New business development
  • Documentation and reporting
  • Supervising clerical personnel
  • Billing and coding
  • Excel spreadsheets
  • Managing office supplies
  • Back office operations
  • PC proficient
  • Invoicing and billing
  • Employee training and development
  • Expense reporting
  • Professional networking
  • Directing visitors
  • Recordkeeping and bookkeeping
  • AR/AP
  • Routing correspondence
Experience
Administrative Secretary
City, StateCompany Name/Aug 2008 to Nov 2020
  • Guided administrative and professional staff through computer and software problems.
  • Communicated with vendors via phone and email to confirm deliveries and follow up with inquiries.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements, to stay within federal guidelines.
  • Produced and distributed team newsletters, email updates and other forms of communication, including share forms with the google docs. platform.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Answered phone calls by 3 ring and asked appropriate questions to determine which department or staff member could be of service.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel within the department.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Owner
City, StateCompany Name/Sep 1996 to Aug 2008
  • Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Developed and implemented successful customer relations strategies, opening up communication.
  • Made orders for new office supplies, closely monitoring supply use and budgets.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Provided in-depth research on accounts and contracts to assist sales team.
  • Provided onboarding to new employees and supported all departmental members, resulting in increased productivity and performance.
  • Trained workers in preparation for service quality and efficacy.
  • Processed financial documents including contracts, expense reports and invoices.
  • Interact professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Replenished office supplies when inventory became low and placed new orders for restocking.
  • Processed, tracked and pursued resolutions to keep records and accounts current.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Assessed employee performance and capabilities, discovering weaknesses that needed to be immediately addressed.
  • Worked with vendors to obtain quotes, negotiate contracts and handle shipments.
Dispatcher
City, StateCompany Name/Jul 1983 to Dec 1997
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Trained employees on accurate triaging and dispatching procedures while personally handling daily calls.
  • Reviewed routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Supervised driver dispatching, route planning and vehicle tracking for drivers.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Provided dispatch support for roadside assistance calls.
  • Tracked all changes in computer system to keep records current and accurate.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Reported delays, accidents, or other traffic and transportation situations.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Oversaw scheduling for day-to-day activities of transportation employees.
  • Established transportation cost standards and economical shipping practices.
  • Communicated with floor managers to determine merchandise placement.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
Education and Training
High School DiplomaPrescott High SchoolMay 1977City, State
Accomplishments
  • Documentation - Wrote and edited documents to change the language of the pay compensation to adapt to the changing minimum wage.
  • Successfully ran a trucking business business for 11 years.
  • Reduced freight costs by optimizing backhaul schedules and negotiating carrier rates.
Certifications
  • Certificate from Pima Community College for General Clerk
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Resume Overview

School Attended

  • Prescott High School

Job Titles Held:

  • Administrative Secretary
  • Owner
  • Dispatcher

Degrees

  • High School Diploma

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