Administrative Secretary Resume Example
Veteran with 8 years of Administrative experience. Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Proficient in Microsoft Office with expertise in resource allocation and schedule management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution. Skilled at multi-tasking and maintaining strong attention to detail. Known for leveraging professionalism and superior communication skills to meet client and company needs.
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FULL TIME (40-50 HRS/WEEKLY)
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Managed front office activities, including customer service, appointment management, billing and collections, and office administration.
- Addressed and resolved technical concerns to comply with internal standards and regulatory requirements.
- Oversaw transmission of engineering specifications, instructions and processes guidelines to enhance administrative efficiency and eliminate unnecessary physical records.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
PART TIME (25 HRS/WEEKLY)
- Worked collectively with education professionals to deliver in-school counseling support for identified students.
- Established key issues in need of resolution and project performance metrics to set planning objectives.
- Inspired team members by fostering positive environment and boosting employee confidence.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
FULL TIME (40-50 HRS/WEEKLY)
- Collaborated with senior leadership to support new projects including setting up a lactation room and reorganizing offices.
- Served as point of contact for data acquisition and research.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Collaborated with other administrative team members, human resources and finance department on special projects and events.
FULL TIME (40-60 HRS/WEEKLY)
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Identified opportunities for process improvements without sacrificing product quality.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
- Composed, proofread and distributed clean and professional business correspondence and internal team communications.
- Performed complex administrative management of sensitive and confidential issues.
- First Aid/CPR
- Microsoft Office Specialist (MOS)
- Lean Six Sigma Yellow Belt
- Lean Six Sigma Green Belt
- Computer Operator
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Resume Overview
School Attended
- Miami Killian Senior Highschool
Job Titles Held:
- Administrative Secretary
- Veteran Representative
- Executive Assistant to CO, XO and Senior Civilian
- Aviation Maintenance Administrationman
Degrees
- High School Diploma
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