Administrative Secretary Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Resourceful and experienced post-graduate offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy. Utilizes critical thinking to a high degree.

Hardworking and focused professional offering excellent communication, planning and prioritization skills demonstrated through academic and work successes. Skilled at drafting reports, utilizing prior knowledge to make connections, and very fluid in ability to learn. Driven to promote operational efficiency through advanced administrative and decision-making abilities. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Willing to learn anything and quite determined. Believes that we are all students, all the time: it is our job to learn and turn that knowledge into something good.

  • Spreadsheet development
  • Database administration
  • Workflow planning
  • Multi-line phone proficiency
  • Multitasking
  • Project planning
  • Writing reports
  • Meeting arrangements
  • Customer service
  • Communication
02/2021 to Current
Administrative Secretary Sierra Vista Unified School District Sierra Vista, AZ,
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Recorded minutes at board meetings adhering to proper procedures and bylaws.
  • Created systems to organize municipal bond transactions and sales to strengthen operational efficiencies.
  • Assisted in and analyzed monthly revenue risk reports for entire department; verified and maintained all department expense reports.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
10/2020 to 02/2021
Shift Manager/Key Holder Ashford Senior Living Seattle, WA,
  • Trained and mentored new employees to maximize team performance.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Achieved substantial sale results by using market expertise and business knowledge to make proactive decisions.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
07/2020 to 10/2020
Office Assistant Intel Corp. Los Angeles, CA,
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Provided guests with above-and-beyond service, including making reservations for various places around town.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Managed building access by supplying key cards to employees and visitors.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
01/2018 to 05/2020
Student Worker Northeastern State University City, STATE,

Worked in multiple positions:

  • Peer Assisted Student Services (Biology Tutor): Collaborate with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
  • Tutored struggling, average and advanced students in entry level biology course materials.
  • Updated required logs and student documentation to keep records accurate and current.
  • Provided homework assistance using specific curriculum and materials.
  • Developed student confidence though attentive instruction in Biology, applying positive reinforcement strategies.
  • Admissions/ Scholarship offices and call center:
  • Assisted applicants with admissions packet and served as point of contact throughout admissions process.
  • Led tours of facility for potential clients and families to highlight features and benefits of membership.
  • Answered phones, called prospects and handled initial email contacts for applicants to Northeastern State University.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Learned and maintained in-depth understanding of university information, providing knowledgeable responses to diverse questions.
Education and Training
Expected in 05/2020
Bachelor of Biology: Organismic
Northeastern State University - Tahlequah, OK,
Expected in 05/2020
Associate of Science:
Tulsa Community College - Tulsa, OK,
  • Accomplished more than 1000 community service hours throughout the duration of my undergraduate career
  • Received two leadership certificates
  • Initiated into two different Honor Societies during undergraduate
  • Was honored Dean's Honor Roll three times during undergraduate
  • Maintained proficient grades while working 15-30 hours weekly throughout undergraduate
  • Raised over $20,000 for Children's Miracle Network in 2020
  • Raised over $9,000 for Rise Up Co. in 2019
  • Held and maintained over 10 different positions as an Officer or Chairman in various organizations throughout undergraduate

I greatly enjoy my down time. I often spend it reading, submersed in art, or utilizing my time outdoors via hiking, camping, and kayaking. I enjoy coffee shops, libraries, and cozy corners in small businesses. I enjoy meeting others and learning about their unique perspectives on life. I enjoy painting, writing poetry, and being around animals. I greatly enjoy taking care of the plethora of plants in my home and hope to begin gardening and/ or maintaining a greenhouse in the future. Very interested in the science behind compositing and recycling/ reducing.

  • Impressions Dance Company
  • Circle K International
  • Future Alumni Network
  • Riverhawk Ambassador (lead tour guide)
  • Rookie Bridge Camp volunteer (Northeastern State's freshman orientation camp)
  • Sigma Sigma Sigma
  • Dance Marathon
  • Pre-professional Health Club
  • Students for Animal Welfare
  • Chemistry Club
  • Doctorate in veterinary medicine
  • Masters in animal science
  • Ecology
  • Wildlife conservation and management
  • Agriculture
  • Horticulture

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Resume Overview

School Attended
  • Northeastern State University
  • Tulsa Community College
Job Titles Held:
  • Administrative Secretary
  • Shift Manager/Key Holder
  • Office Assistant
  • Student Worker
  • Bachelor of Biology
  • Associate of Science

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