Qualified Administrative Generalist with eight years in fast-paced customer service and call center environments. Personable and professional under pressure.
Skills
Types 40 WPM
Legal administrative support
Report development
Critical thinking
Project planning
Attention to detail
Team building
Filing and data archiving
Sustainable development
Workforce planning
Microsoft Office
Personable and friendly
Strong written and verbal communication skills
Mac and PC proficient
Excellent work ethic
Strong interpersonal skills
Trusted key holder
Creative problem solver
Quick learner
Strong client relations
Outgoing personality
Work History
March 2009-August 2016Administrative Generalist | United States Court of Appeals for the 2nd Circuit | New York City, New York
Examined, categorized and sorted incoming documents.
Maintained physical and computer-based filing systems.
Tracked incoming and outgoing files and materials.
Located missing file materials.
Responded to internal and external requests for information.
Created reports, correspondence and spreadsheets with Microsoft Office programs.
Followed-up with staff and customers regarding missing or needed information.
Adhered to all related company policies and government regulations.
Prepared new files and assigned tracking identification numbers.
Upheld confidentiality of all information.
Trained junior staff on department procedures.
Help public with all legal questions and document filings.
March 2007-March 2009Driver | New York Pretzel | Brooklyn, New York
Verified each delivery against shipping instructions before delivering to customers.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Assigned and recorded job numbers for jobs per shift.
Loaded and secured items in trucks.
Drove company truck for local and intra-state pick-ups and deliveries.
Submitted receipts and money received from deliveries at the end of each shift.
Completed on-time deliveries by choosing the best and most efficient routes.
Recorded each delivery using the proper paperwork before leaving the warehouse.
July 2006-March 2007Loan Officer | Shaw Mortgage | Mineola, New York
Recommended loan approvals and denials based on customer loan application reviews.
Originated, reviewed, processed, closed and administered customer loan proposals.
Submitted loan applications to the underwriter for verification and recommendations.
Reviewed and edited loan agreements to ensure accuracy.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
February 2004-June 2006Counter/ Delivery person | Pizza Park | Massapequa, New York
Delivered Pizza to proper residence.
Collect money and kept track of all deliveries.
Answered phones to take orders.
Received and delivered quality products to restaurant from supply warehouse in a timely manner.
Kept restaurant clean and kept shelves stocked.
Helped customers at counter and brought them their meals and beverages.
