administrative fellow resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Performance improvement leader with over 10 years of successful experience in clinical care and operational leadership. Recognized for performance excellence and contributions to success in healthcare. Strengths in process standardization, team facilitation, and revenue cycle backed by training in healthcare administration.

  • Performance Improvement
  • Workflow Enhancement
  • Operational Leadership
  • Crisis Management
  • Staffing
  • Documentation Enhancement
  • Revenue Cycle Management
  • Leadership Development
  • Team Facilitation
  • Conflict Resolution
  • Quality
  • Project Management
Work History
06/2019 to Current
Administrative Fellow Beth Israel Lahey Health Haverhill, MA,
  • Led performance excellence projects with lean six sigma methodology to drive results based on opportunities from senior leadership.
  • Position emphasized leadership development, mentorship, and executive exposure.
  • Led NHC Summer Internship Program, managing 32 interns, with over 40 projects throughout the system
  • Conducted an audit of all the audits throughout NHC hospitals while providing recommendations to decrease variations and enhance standardization
  • Identified insourcing cost savings opportunity of $250,000+ for PCME through proforma analysis
  • Facilitated process improvement initiative, closing process gap in the charge master multiplier price change workflow gap of $12.9M, resulting in increased $20M in revenue the following year.
  • Implemented the Clinical Command Center, the health systems centralized response to the COVID-19 pandemic
  • Created multidisciplinary hub focusing on improving care for high cost and high impactable employees
  • Established the Advanced Practice Provider Transition to Practice Program creating an orientation, onboarding, educational program with identification of key metrics
  • Created 2020 APP KPIs which resulted in 80+ provider led performance improvement projects
  • Led hospital-wide year-end inventory performance excellence project, resulting in decreasing general ledger variations by $382,000.
12/2016 to 06/2019
Transcranial Magnetic Stimulation Coordinator Maricopa County, Arizona Maricopa County, AZ,
  • Managed clinic daily operations: clinical staffing, provider coverage, patient scheduling, prior authorization, administration of patient treatments, vendor management, and provider education on industry best practices.
  • Conducted monthly audits on PB reimbursement resulting in identification of provider credentialing error
  • Conducted weekly audits on PB and HB charges within EPIC and fixed variances prior to sending bill to payor
  • Confirmed documentation standards compliant with FDA, Medicare, and private payer requirements
  • Increased patient volume by 125% within one year
  • Enhanced MD compensation by 179% through restructuring PB charges and contractual agreements
  • Discovered inefficiencies resulting in $100,000+ missed charges then problem solved recovery plan
  • Presenter at Innovation Summit Conference discussing costs and benefits of Transcranial Magnetic Stimulation.
12/2015 to 12/2016
Mental Health Associate Allina Health System City, STATE,
  • Clinical support on an inpatient psychiatric unit providing safe and structured patient environment through milieu management and focused review assessments with behavioral observations.
  • Operations Quality Committee Representative for hospital wide psychiatric services
  • Provided evidence based de-escalation crisis management to behavioral disturbances hospital wide Assessed and audited applied restraints to ensure safety administration and compliance.
09/2008 to 02/2015
Charge Staff Behavioral Specialist TBI Residential & Community Services City, STATE,
  • Facilitated on-site activities, support groups and outings for clients.
  • Completed documentation for every incident and notified appropriate stakeholders such as case managers, operational leaders and guardians.
  • Organized and supervised games and other recreational activities to promote physical, mental and social development.
  • Planned and prepared various teaching aids such as standard work instructions.
  • Managed facility budget for recreational activities and supplies.
  • Reviewed documentation and implemented training modules to enhance documentation.
  • Implemented new standard work instructions in response to legislation changes related to 245D.
  • Managed facility staffing schedules to ensure appropriate level staffing and productivity levels were achieved.
Expected in 05/2019 to to
Master of Health Administration:
Ohio University - Athens, OH
  • Graduated with 4.0 GPA
  • Achieved Phi Kappa Phi Honors Society
Expected in 12/2014 to to
Bachelor of Business Administration: Health Care Management
University Of Minnesota - Duluth - Duluth, MN
  • Graduated with honors
  • Member of Healthcare Management Student Organization
  • Selected as book award honoree for Healthcare Law
  • Minored in Organizational Management and Sociology
Expected in 05/2014 to to
Associate of Applied Science: Professional Nursing
Lake Superior College - Duluth, MN
  • Received scholarship for academic achievements
Expected in 05/2013 to to
Associate of Science: Business Administration
Lake Superior College - Duluth, MN

Led Heart Health Community Education Presentation


Norton Healthcare Green Belt Lean Six Sigma Certification, 2020

Certified Revenue Cycle Representative, 2020

IHI Basics Safety and Quality Training, 2019


Women Influencing Louisville, Governance Council Board Committee Member, 2020

Women Influencing Louisville, Communications Lead Committee Member, 2020

Healthcare Financial Management Association Member, 2020

American College of Healthcare Executives Member, 2020

Allina Health Quality Committee Member, 2018

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Resume Overview

School Attended

  • Ohio University
  • University Of Minnesota - Duluth
  • Lake Superior College
  • Lake Superior College

Job Titles Held:

  • Administrative Fellow
  • Transcranial Magnetic Stimulation Coordinator
  • Mental Health Associate
  • Charge Staff Behavioral Specialist


  • Master of Health Administration
  • Bachelor of Business Administration
  • Associate of Applied Science
  • Associate of Science

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