I re-entered school to follow my passion in the beauty industry, specifically, to become a hair stylist. I have extensive background in customer service, and have obtained many skills in my many years of work experience that will help me to excel and succeed in the salon industry.
Outstanding customer service
Braiding and weaving
Hair artistry professional
Cosmetology principles knowledge
Received Academic Honors Fall 2015, Cosmetology
12/2013 to 02/2015
Administrative AssistantHCVT, LLP - Costa Mesa, California
I provided administrative support to the international tax partners, primarily including billing clients, engagement letters for new and existing clients, compiling expense reports, and general client assistance, while providing assistance throughout the office as needed.
Other duties included backup for phones and front office while receptionist was away, setting up meetings and training sessions, keeping kitchen stocked and cleaned on designated weeks, and scanning documents as needed.
05/2011 to 04/2013
Customer Service Sales Rep/Mortgage Loan ProcessorGreenlight Financial Services - Irvine, California
I started out as customer service with outbound calls, and overflow calls.
After 8 months I went into processor training including communications with borrowers on a daily basis, communicating with loan agents, vendors, underwriters, funders, etc.
processed refinances with all types of products.
04/2008 to 09/2011
Games Plus - Costa Mesa, Ca
I helped manage a pool hall, clean tables regularly, open the store, keep customers happy and civil, stock regularly.
08/2005 to 04/2008
Office CoordinatorTSG - San Juan Capistrano, California
Real Estate/Property Management.
I started out as receptionist, promoted to escrow department within first year and a half.
The last 3 months of my employ we lost our receptionist, and I became both positions together.
Was laid off due to lack of escrows.
I answered a 12-line phone system took messages for up to 9 colleagues first face and voice for customer service relations made sure all mailers, budgets, insurance, letters, and certified mail, etc were mailed efficiently and in a timely manner homeowner billing and questions escrow documents, HOA questionnaires and certifications sent and payment received foreclosure papers received, title/ billing info changed occasionally delivered board packets put together board packets in charge of distribution of all HOA keys (ie: rec rooms, pool areas, etc) order office supplies, set up and clean up of meetings and kitchen areas was a go-to for property managers if they needed anything done built spread sheets and input information for mailers, letters, certified mail, or anything that needed to be kept track of kept track of monthly calendar.
Certification: CosmetologyGolden West College - Huntington Beach, California
Hair treatment training
Management and Marketing coursework
Member of Cosmetology Club
Haircutting and Chemical Services training
High School Diploma: college prepTrabuco Hills High School - Mission Viejo, California