Administrative Assistant Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Bright Office Administrator with success in supporting staff by providing clerical expertise. Successful at assisting staff with duties beyond those assigned and always willing to pitch in and help. Effective in satisfying diverse customer demands. Independently handle clerical tasks to keep business operations smooth and efficient'

  • Inbound phone call handling
  • Interpersonal communication
  • Meeting coordination
  • Accounts payable and receivable
  • Managing office
  • File maintenance
  • Account reconciliation
  • Credit and collections
  • Contract Negotiations
  • Customer relations
  • Payroll and budgeting
  • Schedule management
  • Deadline driven
Saugus High School Saugus, CA, Expected in 06/1991 High School Diploma : - GPA :
Work History
Coca-Cola - Administrative Assistant
Paw Paw, MI, 04/2019 - Current
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Worked with upper management to complete complex projects on tight budgets within specific timelines
  • Reconciled account files and produced monthly reports to keep CEO/Owner informed about office operations
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittal s and memorandums for organizational support
  • Collaborated with vendors to orchestrate efficient shipments of materials to customers
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Quick Books and Excel
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
  • Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration
  • Kept detailed records of supplies and Landscaping equipment use to effectively budget and make orders for new supplies
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
  • Verified 8 salaried and hourly employee time cards to prepare accurate bi-weekly payroll
  • Tracked office supplies and restocked low items to keep team members on-task and productive
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Coordinated communications, financial processing, registration, record keeping and other administrative functions
  • Maintained open communication with customers to foster positive relations and provide updates on installment and repair issues
  • Trained new employees on administrative procedures, company policies and performance standards
  • Managed accounts payable and receivable for [Type] office grossing $[Amount] per year
  • Generated reports and typed letters in [Software] and prepared presentations in [Software] for maximum impact and results
  • Coached new employees on administrative procedures, company policies and performance standards
  • Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support
Forsyth County, Georgia - Customer Service Representative
Cumming, GA, 03/2015 - 12/2015
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information to customers regarding Benz's charge card and loyalty program and helped to open and activate new accounts.
  • Responded to customer requests for products, services and company information.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Answered constant flow of customer calls with up to 5 calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Recommended Bins and Rentals to customers, thoroughly explaining details.
Millennium Health - Customer Service Supervisor
OH, State, 05/1999 - 09/2004
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Codified office structures and processes to promote teamwork and performance.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
Forsyth County, Georgia - Customer Service Representative
Cumming, GA, 11/2018 - 12/2019

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Saugus High School
Job Titles Held:
  • Administrative Assistant
  • Customer Service Representative
  • Customer Service Supervisor
  • Customer Service Representative
  • High School Diploma

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