Extremely dependable and team oriented Administrative Specialist with strong IT skills, contract administration, inventory
management, and procurement principles seeking to establish myself in a new city and obtain a position where my strong
work ethic and experience will add value to an organization for years to come.
Microsoft Office proficiency Meeting planning
Excel spreadsheets Report writing
Meticulous attention to detail Schedule management
Results-oriented Detailed meeting minutes
Self-directed Strong problem solver
Time management Dedicated team player
Advanced MS Office Suite knowledge Strong interpersonal skills
10/2017 to 12/2017
Administrative AssistantRANDSTAD － Newport News, USA, VA
Prepared outgoing mail and correspondence, including e-mail and faxes; opened and routed incoming mail; located and attached appropriate file to correspondence; composed routine correspondence; prepared outgoing mail.
Organized and maintained file system, both paper and electronic; made copies of correspondence and other printed materials; filed correspondence and other records.
Compiled, prepared and maintained daily, weekly, and monthly reports; created and maintained database and spreadsheet files; resolved administrative problems and inquiries; provided audit support for administrative functions.
Greeted scheduled visitors and conducted them to appropriate area or person; screened incoming phone calls; answered routine inquires; referred callers to appropriate department, person or voice mail.
Managed calendars; coordinated meetings and event arrangements for the management team.
Order and maintain supplies and forms to support the department; coordinate for equipment and facilities maintenance with front desk.
Coordinated schedules and made appointments as required.
Maintained supply inventory by checking stock to determine inventory level; anticipated needed supplies; placed and expedited orders for supplies; verified receipt of supplies.
Managed and maintained building access badges log.
10/2012 to 05/2014
Sr. Assistant Account ManagerPATRIOT LOAN COMPANY WITH SECURITY FINANCE － Jacksonville, NC
Patriot Loan Company, with Security Finance Developed and maintained customer relations.
Provided exceptional customer service.
Maintained office cash with accuracy and security.
Achieved account gain through proven loan judgment and effective customer solicitation.
Ensured compliance with state and federal lending regulations and company policies.
Ensured prompt completion of loan applications.
Minimized delinquent debt through collection activities both by telephone and field work.
Ensured compliance with company record keeping procedures.
Developed weekly schedule and tasks for the branch.
Customer Care Professional (Call Center.
12/2010 to 05/2011
ALORICA － Jacksonville, NC
Created, cultivated and maintained customer records and relationships.
Displayed exemplary problem resolution skills based upon company procedures.
Effectively transferred misdirected customer requests to an appropriate party.
Offer solutions to customer issues.
05/2006 to 07/2009
Senior Administrative Specialist, ContractorVIATECH, INC; GLOBAL PUBLISHING SOLUTIONS － Washington, DC
Planned and scheduled pre-planning meetings and discussions with offices for print and electronic publication projects.
Advised customers with respect to job specifications, requirements and timelines, and quality standards to be taken into account for new and continuing graphics, printing and/or binding projects.
Provided guidance, technical assistance and cost estimates, including reviewing and approving basic to complex orders for printing using the in-house printing plant, Global Publishing Solutions satellite locations, Government Printing Office, and other commercial printers.
Researched and recommended approaches to saving money, with responsibility for services worth more than several million dollars annually.
Promoted a customer-oriented approach in administering satisfactory resolutions when analyzing customer complaints and concerns.
Maintained customer information database using Outlook and EPMS Systems.
Designated as the Assistant Projection Manager with the authority to approve timesheets and conduct interviews with possible candidates.
Lead in the training of two new hire government and two new hire contractor printing specialists.
Senior Project Manager for a $1.5 million contract for the Diplomatic Security Antiterrorism Training Program.
Revised contract including pricing and developed work related procedures for the contract.
Maintained consistently high customer satisfaction through relationship building and follow-up with domestic and international customer base.
Received several Awards of Excellence and Certificates of Appreciation for providing outstanding assistance and customer service.
BACHELOR OF SCIENCE: BusinessUniversity of Phoenix Online Campus － Phoenix, AZBusiness GPA: 3.48 Collaborated with other students in a long distance learning environment to complete learning team projects. Participated in group discussions in a long distance virtual classroom environment. As a team leader assigned tasks to other team members to ensure all facets of the assignment were completed. Communicated with other team members, sometimes in other different time zones, to ensure the completion of projects/assignments. Established relationships with a diverse group of individuals with a goal to complete assigned tasks. Recommended ideas to others in both learning team environment and discussion forums.
ADVANCED DIPLOMAT.C. Williams High School － Alexandria, VA