Administrative Assistant Resume Example

Motivated and reliable office administrative professional with 5 years experience providing executive-level support.

Scheduling 

• Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Process Improvement 

• Oversaw implementation of new phone system which resulted in more cost-effective service.

Research 

• Investigated and analyzed client complaints to identify and resolve issues.

Data Organization 

• Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking 

• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration 

• Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service 

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration 

• Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting 

• Maintained status reports to provide management with updated information for client projects.

Training 

• Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance 

• Assisted with payroll preparation and entered data into cumulative payroll document.

Reporting

• Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.

Employee Management 

• Liaised with HR department to establish employee benefits, training, payroll and termination procedures.