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Administrative Assistant Resume Example

Resume Score: 90%

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ADMINISTRATIVE ASSISTANT
Career Overview

Motivated and reliable office administrative professional with 5 years experience providing executive-level support.

Skill Highlights

Schedule management

Problem resolution

Self-starter

Deadline-oriented

Microsoft Office





  • Spreadsheet development
  • Staff motivation
  • Employee training and development
Core Accomplishments

Scheduling 

  • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Process Improvement 

  • Oversaw implementation of new phone system which resulted in more cost-effective service.

Research 

  • Investigated and analyzed client complaints to identify and resolve issues.

Data Organization 

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking 

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration 

  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service 

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration 

  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting 

  • Maintained status reports to provide management with updated information for client projects.

Training 

  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance 

  • Assisted with payroll preparation and entered data into cumulative payroll document.

Reporting

  • Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.

Employee Management 

  • Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Professional Experience
Administrative Assistant
January 2011 to June 2015
Playmates Preschools and Child Development Centers, Inc. - Huntington, WV
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Coordinated meetings with other department managers and served as main liaison between Directors and the Executive Director.
  • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Increased meeting efficiency by developing meeting agendas and minutes.
  • Managed incoming and outgoing calls for busyProvided support for CEO and CFO in managing operation work flow.
  • Handled and processed confidential parent information.
  • Maintained the monthly budget for 6 sites
  • Reconciled the bank statement each month for the entire organization
  • Ordered all supplies for the agency and sites
  • Ordered all promotional items for off site promotions of the company
Universal Banker
September 2007 to June 2008
US Bank - Poplar Bluff, MO

Monitored and tracked securities transactions, fund transfers, loans and normal banking.

Office Manager Customer Service
January 2006 to September 2007
Vitronic - Poplar Bluff, MO
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Verified and logged in deadlines for responding to daily inquiries.
Customer Service Representive
August 2003 to January 2006
Rowe Furniture - Poplar Bluff, MO
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
Education
Bachelor of Science : Health Administration, May 2011University of Phoenix Online - Phoenix, AzHealth Administration
May 1995Doniphan R-1 High School - Doniphan, Mo
General EducationThree Rivers Community College - Poplar Bluff, MoGeneral Education
Skills
Ten Key, Banking, budgets, Case Manager, Cash Handling, Child Care, Computer Literate, Customer Service, Data Entry, General Office, HR, EXCEL, Power Point, Windows, Microsoft Word, psychology, Quality, Sales, strategic planning
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Playmates Preschools and Child Development Centers, Inc.
  • US Bank
  • Vitronic
  • Rowe Furniture

School Attended

  • University of Phoenix Online
  • Doniphan R-1 High School
  • Three Rivers Community College

Job Titles Held:

  • Administrative Assistant
  • Universal Banker
  • Office Manager Customer Service
  • Customer Service Representive

Degrees

  • Bachelor of Science : Health Administration , May 2011
    May 1995
    General Education

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