Administrative Assistant Resume Example
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ADMINISTRATIVE ASSISTANT
Professional Summary
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products. Proactive and meticulous with over 16+ years of experience. Oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Results-driven, goal-oriented Adept individual. Business determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Skills
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Work History
Administrative AssistantFresenius Medical Care – Bastrop , TX
Optical Manager, 03/2013 to Current
Wal-Mart – New York , NY
Wal-Mart – New York , NY
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Prepared work orders outlining all specifications for new lenses and frames.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Trained and guided team members to maintain high productivity and performance metrics.
- Motivated team members to meet and exceed sales targets.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Office Coordinator, 02/2007 to 03/2013
Pmg Digital Agency – Cleveland , OH
Pmg Digital Agency – Cleveland , OH
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Performed targeted collections on past due accounts aged over 90 days.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Updated employee files with new details such as changes in address or salary levels.
Administrative Assistant, 01/2004 to 02/2007
Fresenius Medical Care – Bayamon , PR
Fresenius Medical Care – Bayamon , PR
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Monitored status of accounts receivable and payable to facilitate efficient processing.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
- Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Contacted customers and requested financial documentation.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Made decisions and recommendations about extending lines of credit.
Education
High School DiplomaFranklin High School - City
Certificate: Medical Billing SpecialistMaric College - City
Certificate : College Accounting And BookepingSUSD - City
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Resume Overview
School Attended
- Franklin High School
- Maric College
- SUSD
Job Titles Held:
- Administrative Assistant
- Optical Manager
- Office Coordinator
Degrees
- High School Diploma
Certificate : Medical Billing Specialist
Certificate : College Accounting And Bookeping
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