More than 9 years of experience as an Administrative Assistant working in a fast-pace office environment. Ability to take initiative, multi-task, manage projects. Excellent organization, communication and customer service skills. Quickly and effectively prioritize to meet deadlines, attentive to detail and excellent team player.
Excellent computer skills -Windows, MS Word, Excel, Outlook, Power Point, AIA Contract Document, Microsoft Projects, Microsoft Business Solutions, Adobe Acrobat, ESS, Quick Books
Administrative Assistant January 2006 to CurrentCentury Elevator Maintenance Corporation, L.I.C － NY
Provide efficient and professional administrative support to the President, Vice President(s) and Sales Executives.
Responsible for maintaining calendars, prioritizing tasks and consistently meeting deadlines.
Compose and prepare letters, reference letters, office memos and spreadsheets.
Prepare and ensure delivery of formal modernization and maintenance bid(s).
Prepare and distribute or update bar chart(s) for new modernization projects.
Type and prepare for the owners, attorneys, architects, engineers and others AIA contract(s) for new projects.
Type, prepare and proofread specification documents for modernization, repair and maintenance contract(s).
Type, prepare and proofread regular modernization, repair and maintenance proposals.
Process new repair, maintenance orders and new contracts.
Compose effective correspondence to customer via e-mail.
Strong customer service skills.
Frequent communication, interaction and coordination with executive, regarding meetings, presentations, etc.
Perform general office duties.
Mailing and telephone list updates.
Organize and accurately maintain filing systems.
Maintain office equipment and order office supplies.
January 2004 to January 2006Century Elevator Maintenance Corporation, L.I.C － NY
Maintained up-to-date billing system.
Generated and send out invoices.
Followed up on, collected and allocated payments.
Carried out billing, collection and reported activities according to specific deadlines.
Performed account reconciliations.
Monitored customer account details for non-payments, delayed payments and other irregularities.
Researched and resolved payment discrepancies.
Generated age analysis.
Reviewed AR aging to ensure compliance.
Maintained accounts receivable customer files and records.
Followed established procedures for processing receipts, cash etc.
Prepared bank deposits.
Investigated and resolved customer queries.
Processed adjustments Communicated with customers via phone, email, mail or personally.
Assisted with month-end closing.
Collected data and prepared monthly reports.
Assisted controller in all necessary accounting functions.
Front Desk Agent January 1999 to January 2004Stanhope Park Hyatt Hotel － New York, NY
Promoted from room service to front desk.
Greeted guests, provided them with room availability and hotel facilities information.
Assigned rooms to guests and provided them with instruction on using automated keys.
Made reservations over the phone and confirmed them by providing call back services.
Instructed bellhops to escort guests to their rooms and handle luggage.
Maintained information of room availability and guests accounts.
Collected payments in the form of cash and processed credit card payments.
Recorded guest's comments and complaints.
Advised housekeeping staff to handle tasks when rooms are vacated.
Answered incoming telephone calls and provided information on hotel's services.
Issued safety deposit boxes to guests when requested.
Accepted and carried out wake-up call requests.
Made cash drops at the end of each shift.
Referred guests to appropriate departments to ensure that their complaints were resolved.
Performed cleaning and maintenance tasks of the front desk.
Offered guests advice on local shopping and eating areas.
Communicated with staff on the previous shift to manage guest's arrivals and reservations.
Informed management of any discrepancies in front desk operations.
Balanced rebates and miscellaneous charges.
Provided guests with information on entertainment prospects inside the hotel.
Provided travel instructions to guests and arranged for transportation.
Completed and presented reports pertaining to housekeeping to the management.
Reported safety hazards to the management or security officials.
A.A : Science, 1998Manhattan Community College － New York, NYScience
High School Diploma : 1996William Cullen Bryant High School － Astoria, NY
account reconciliations, accounting, accounts receivable, administrative support, Adobe Acrobat, AIA, AR, billing, billing system, Business Solutions, contracts, controller, credit, customer service skills, delivery, e-mail, email, filing, general office duties, instruction, letters, Mailing, meetings, Excel, mail, office, Outlook, Power Point, Windows, MS Word, ESS, month-end closing, office equipment, order office supplies, presentations, proposals, fast learner, Quick Books, safety, Sales, Bilingual Spanish, specification, spreadsheets, Switchboard, team player, telephone, phone, time management, transportation, Type