Administrative Assistant Resume Example Lockheed Martin

ADMINISTRATIVE ASSISTANT

Summary

Dear Sir/Madam I am interested in a position as a Real Estate Assistant. I offer my customer service experience and professionalism to be my greatest strengths. In the fifteen years plus, that I was employed with a financial institution, I gained a great deal of experience that I feel would be of great asset to you. When employed as a Debit Card Fraud Analyst working for a Call Center I enjoyed my experience. I have gained more knowledge and would enjoy the opportunity to explore all aspects working with you company. Currently employed as an Administrative Assistant working in the Property Management office for the Methodist HealthCare System. I enjoy my position in assisting others with everyday needs and questions. Real Estate Assistant

Highlights

customer service
ten-key by touch
35-40 wpm

Spanish speaking
attention to detail
various computer programs

Accomplishments

Most recently my direct supervisor was out on FMLA and I was left in charge of our department in her absence. We handle three (3) medical office buildings, my self and building technicians were able to handle the day to day task with out any problems.

Business as usual, ordered supplies as needed, placed service calls to vendors, addressed building tenants with any concerns or questions they had.

Experience

Administrative Assistant
March 2015 to May 2016Lockheed Martin - Andover , MA

Performs administrative and office support activities for supervisor.
Duties may include telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.
Internet research abilities and strong communication skills are required.
Accounts receivable must also place office orders for supplies and collect all outstanding invoices making sure of future payments.
Staff in this category may also have the title of department assistant, coordinator or associate.

October 2013 to January 2015Bickford Senior Living - Canton , MI

Responsible for greeting visitors and employees, answer multi-line phone, direct calls, set and confirm badge appointments, enter badge information into system in order to be processed by appointment date.
Answered applicant inquires, scheduled class appointments, researched files for audit procedures and other related duties as required and needed.
Currently working on 100% audit of Badge & I.D.
folders taking great detail in documents that were presented for employment, such as Passports, I-94,VISA's, Residence Permanent Card and B1 B2 authorizations.

September 2011 to July 2013Bickford Senior Living - Champaign , IL

Functional capabilities: Assists customers with Debit Cards thru out U.S Verify debit card transactions in order to prevent fraud Closing of cards and reordering replacement cards for customers Transfer calls to various departments as needed for assistance with their accounts Transfer calls to Claims department for credit due to fraud Search for fraudulent transactions on Debit cards.

October 2002 to April 2011Bickford Senior Living - Crystal Lake , IL

Print international Check Card Reports-verifying transactions done either with ATM or VISA Card in order to prevent Fraud.
Verify electronic Cards sent in various JSB Branches-send audits as needed Add electronic Cards to log verifying cards are being issued in the subsequent order Assisted customers with re-printing of their VISA/ATM cards as needed Customer print-outs requested, assisted customers with information in reference to their accounts Separate and mail out monthly Merchant statements-making sure of special handling.
Distribute ATM cards to various JSB branches as needed in timely manner assist customers with processing of lost/stolen VISA debit cards Investigate fraudulent transactions done with customers VISA debit cards; completed Lost/Stolen forms for customer; proceeded with necessary procedures as needed (police reports-affidavits-customer statements) Filing,faxing,copies as needed, answer customer phone calls Verifying VISA Check cards information Order cards for customers Assisting Customers with their accounts as needed.
Close-out VISA Check cards due to either Lost/Stolen.
Complete error resolution forms for customers - obtain information for investigation as needed.
Prior to my position as Customer Service Specialist I was in the proof department and held a Proof Operator Position.
KPH 1450.

Education

GraduateBlessed Sacrament Academy

Skills

Accounts receivable, administrative, ATM, Closing, strong communication skills, credit, Customer Service Specialist I, Debit, directing, faxing, Filing, forms, Functional, mail, office, Internet research, police, presentations, receiving, spreadsheets, supervisor, telephone, phone, word processing

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Administrative Assistant Resume Example

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