Hired, trained, supervised and mentored 18 sales people; motivated staff to meet/exceed established sales goals and objectives by developing effective sales incentives • Direct retention/sales staff activities to provide products/services to customers. • Establish, maintain, and/or implement operational controls. • Monitoring ongoing operations within the assigned work group and adjusting as necessary. • Analyze promotions, initiatives, production goals and manage staff to ensure adequate coverage of expected volumes. • Conduct employment interviews for new hires. • Hired, trained, supervised and mentored 18 sales people; motivated staff to meet/exceed established sales goals and objectives by developing effective sales incentives.
Retention Measures were performed when clients called wanting to close their accounts. • Offered various incentives to keep accounts opened. • Took 100+ calls per day by exceeding sales goals and retaining business for company. • Demonstrated conversion rates of over 40% by ensuring one stop service were provided and always ensuring customer satisfaction. • Chosen as a leader by Management to motivated co-workers to help exceed team goals by providing coaching to co-workers to assist in increasing their sales techniques. • Serve as the team's representative on leadership groups requiring Team Leader participation. • Achieved results that consistently and significantly surpassed expectations.
In the mortgage department including VA, FHA, and Conventional Loans. • Met or exceeded deadlines expectations that varied from one week to four months. • Assisted Loan Officer in verifying employment, and rental history. • Checked bank accounts to verify funds, pull credit reports during the entire process, ordered mortgage insurance, and checked HUD's. • Prepared documents to send to Title Company for closing.
• Serve as the team's representative on leadership groups requiring Team Leader participation.• Participate on peer review committees for all team members and coordinate merit review process for team members • Foster team and individual growth through coaching, mentoring, and serve as a resource person and by encouraging collaboration among team members. • Coordinate and submit team reports, such as annual, monthly and weekly as well other necessary documentation required from the team. • Excelled in premier Customer Service. • Selected as a SME (Subject Matter Expert) to overlook new hire employees by providing techniques on sales tactics. • Responsible for taking and resolving escalated calls as well as customer service calls. • Consistently up-trained to become knowledgeable of all areas of the bank including: Bill Payment, Bankcards, Special Loans and Sup Gate. • Achieved results that consistently and significantly surpassed expectations. • Managed and help coordinate team schedules as well as monitored adherence. LEADERSHIP: • Ability to inspire and carry out team vision and mission. • Record of distinguished leadership of modeling standers of excellence, recognizing and acknowledging contributions of others, celebrating team accomplishments. • Responsibility • Dependability
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