Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview

As a professional with a B.A in English Language and Literature (English Philology), Language Translation and Interpretation with excellent skills and with a vast experience in the tourism industry and customer service sector, I am eager to share my abilities and experience with a promising company. Given my extensive training and background, I could be a valuable asset to your team, either in the teaching area or in any kind of service oriented to customers.

I move naturally, with motivation and dedication, in multicultural environments, open to explore further in order to meet the expectations of the immense diversity of customers, building a bridge with them, creating a psychological, cultural and linguistic bond, highlighting the importance of their needs and satisfaction.

Positive, pragmatic, organized, patient, adaptable, empathetic, with good communication skills in different languages, these are some of the qualities that defined me as a professional.

Education and Training
Expected in 2014
Administrative Management: Administration
Megasystem Academy - Reus , Tarragona
Expected in 2012
Professional Training in Reception Desk: Hotel Industry
Hotelier Association Salou-Cambrils-La Pineda - Salou, Tarragona
Expected in 2011
Accounting assistant: Accounting
Microbits Academy - Reus, Tarragona
Expected in 2011
Russian Language: Foreign Language
Hotelier Association Salou-Cambrils-La Pineda - La Pineda, Tarragona
Expected in 2011
Organization of the information : Information Technology
Microbit Academy - Reus, Tarragona
Expected in 2010
Customer service and complaint management: Customer Service
Enterprise Excellence Management Academy - La Pineda, Tarragona
Expected in 2002
Emission Amadeus, Fare Construction, Prepaids: Sales by Amadeus Gds
Sales training school of Air France in Paris - Paris, Paris
Expected in 1995
French Language: Foreign Language
Alliance Française de Cuba - Havana, Havana
Expected in 1995
International Air Traffic Representative: Aeronautics
Civil Aviation Institute of Cuba - Havana, Havana
Expected in 1991
B.A in English Language and Literature: Philology
University of Havana - Havana, Havana
Work Experience
04/2013 to 09/2013
Administrative Cleveland Construction-Interiors Chillicothe, OH,

Reservation of apartments, planning control, invoicing, check in and check out of customers , claim solving tasks , cashier duties , direct and indirect communication with clients by mail, phone and personal contact in Spanish, English, French and Russian.

05/2012 to 09/2013
Receptionist Front Desk Laseraway Phoenix, AZ,

Interacting with customers of diverse nationalities , in charge of check ins and check outs, invoicing , claim solving tasks, modification and planning control, upselling and cross-selling of a variety of touristic products.

05/2010 to 09/2011
Receptionist Front Desk Laseraway Roseville, CA,

Trained on Aci system to create, modify and follow hotel reservations, planning control, invoicing, personalized attention to clients in Hotel Gran Palas ( 5 Stars, Spa) .Upselling and Cross-selling of touristic products and services related.

04/2007 to 09/2010
Administrative Cleveland Construction-Interiors Cleveland Heights, OH,

Fleet control, creating rent-a car contracts, reservations, modifications, sales associated to the car contract ( all risk insurance, baby seat, snow chains, Gps service), invoicing, assistance to clients , claim management, monetary report and cashier tasks, responsible for dealing with customers in a timely manner and guaranteeing high level of customer service using native and foreign languages.

04/2006 to 02/2007
Clerk International Paper Company Cedar Rapids, IA,

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Organized weekly sales reports for the sales department to track product success.Assisted customers with store and product complaints.Assisted customers in finding out-of-stock items.Stocked and rotated inventory regularly.

04/2008 to 09/2003
Sales Supervisor in City Office Air France Airline City, STATE,

Supervised a team of agents in the process of reservation, modification and follow-up work of our customized clients .Product Management based on sales targets identifying ways to drive sales generation. Loss prevention.

- Customer Service: Recognizing, anticipating and satisfying customers’ needs through providing excellent customer service. Supervising cash purchases, exchanges and returns. Managing returns, orders and alterations.

- Team Management: Detecting staff requirements. Developing staff using various techniques, providing employees with selling goals, etc. Motivating the team. Organizing and planning weekly work schedules.

-Assist international customers via different modes of contacts inbound and outbound , especially diplomatic personal guaranteeing high quality service and loyalty program efficacy ( Frequence plus ).

10/1991 to 02/1991
International Air Travel Representative Air Service Agency Cubanacan Express City, STATE,

Creation, modification and reservation of air transportation tks , cargo agent following all the shipment process and delivery.Guaranteed positive customer experiences and resolved all customer complaints.


English , French, Russian, Catalan, Spanish.

Microsoft: Excel, Office Suite, Outlook, Power Point , Word.

Excellent computer skills in the management of gmail , linked-in and , data search and collection in Internet.

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Resume Overview

School Attended

  • Megasystem Academy
  • Hotelier Association Salou-Cambrils-La Pineda
  • Microbits Academy
  • Hotelier Association Salou-Cambrils-La Pineda
  • Microbit Academy
  • Enterprise Excellence Management Academy
  • Sales training school of Air France in Paris
  • Alliance Française de Cuba
  • Civil Aviation Institute of Cuba
  • University of Havana

Job Titles Held:

  • Administrative
  • Receptionist Front Desk
  • Receptionist Front Desk
  • Administrative
  • Clerk
  • Sales Supervisor in City Office
  • International Air Travel Representative


  • Administrative Management
  • Professional Training in Reception Desk
  • Accounting assistant
  • Russian Language
  • Organization of the information
  • Customer service and complaint management
  • Emission Amadeus, Fare Construction, Prepaids
  • French Language
  • International Air Traffic Representative
  • B.A in English Language and Literature

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