Systematic Administrative Assistant with over 23 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Skills
Organization and planning
Maintaining Files
Monitoring
Teaching
Conflict management
High social awareness
Bookkeeping
Computer literacy
Effective planning
Scheduling
Team Player
HR policies
Recruitment
Business administration
Mail handling
Office administration
Sorting and labeling
Staff education and training
Teamwork
Excel, Microsoft, Office, Google Dock software proficiency
Ability to accept and learn from criticism
Flexibility/Adaptable
Work excellent under pressure
Education
Eastern Michigan UniversityYpsilanti, MI, Expected in – –Bachelor of Science:Criminal Justice - GPA:
Work History
Moog Inc. - Administrtive Assistant Everett, WA, 03/2020 - Current
Perform clerical support to Workplace Services Manager, Account Services, and Clinical Staff.
Responsible for all clerical duties within WPS to support and service needs.
Special projects and all other duties, as assigned.
Greet visitor and clients to WPS offices.
Develop and maintain customer services rapport with necessary information to other Beacon departments as requested.
Type, file, Copy, Fax. A
Answer telephone, respond to inquires and appropriately direct callers.
Sort, distribute and send account/departmental mail.
Provider clerical support as required.
Take, retrieve and appropriately distribute messages timely.
Schedule appointments. Take notes at meetings and record accurately all discussion points. Prepare and distribute meeting minutes.
Organize, sort and distribute information to a group, both manually and electronically.
Standard maintenance and schedule repairs on fax, copier and other office machines.
Order and maintain supplies for the office/department.
Generate reports, tables and graphs utilizing system software. Update information on Carelink/MHS/RMS and other software.
Process billing invoices from affiliate providers to ensure payment. Update and maintain client log for tracking system, both manually and via computer.
Kiosk Information Systems - Administrative Assistant Louisville, CO, 11/2017 - 07/2019
Provide excellent customer service by answering phones, coordinating deliveries and provide assistance to employees, customers and vendors.
Review authorized work orders from the Facilities Service Center for accuracy and completeness and assigning to correct shop for scheduling of work.
Follow up to ensure charges are completed accurately and work is closed our in a timely manner.
Review time keeping and ensure work orders and work codes are being charged appropriately.
Create corrections as necessary.
Update extensive spreadsheet of temp employees.
Provide backup for procurement functions including creating purchase orders and processing invoices.
Manage contracts as assigned.
Process temporary employee hiring paperwork.
Create employment advertising and maintain database with pertinent applicants.
Support Senior Level Managers.
Develop and maintain confidential files of All employees in the department.
Process HR hiring documents.
Schedule Medical Surveillance appointments.
My Qualifications:.
High level of accuracy and attention to detail.
Experience using purchasing systems including the material ordering process.
Ability to effectively identify and analyze trends and communicate to business manager and managers.
Experience creating purchase orders and processing invoices.
Ability to thrive while providing excellent customer service in an open office environment.
Posse positive attitude, collaborative and professional work ethic and work with a diverse group.
Create Job Postings on Social Media
Process payroll for all employees
Interact with potential candidates on Social Media and Professional networks/Job Boards (eg. LinkedIn, Indeed, ZipRecruiter)
Craft and send recruiting emails.
Maintain candidate data bases (Employment Tracking Systems).
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coached new employees on administrative procedures, company policies and performance standards.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Scheduled office meetings and client appointments.
Processed invoices and expenses to facilitate on-time payment.
Executed record filing system to improve document organization and management.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Maintained staff directory and company policy handbook for human resources department.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Managed Excel databases converting complex data into easy-to-interpret data.
Arranged rapid office equipment repair and maintenance with vendors.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Generated reports and typed letters to prepared presentations in for maximum impact and results.
Charlotte Regional Visitors Authority - Front Desk Receptionist Charlotte, NC, 09/1998 - 11/2017
Handle maintain a Safe and Secure environment for all who come in.
Take confidential information needed for the beginning of reports being filed.
Handle all calls coming into the police administration lines.
Work in coordination with all University Departments.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Provided guests with above-and-beyond service, including making outside venue reservations and settings.
Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Received packages and mail at front desk and dispersed to correct employees.
Volunteered to help with special projects, assuming variety of tasks and duties.
Resolved customer issues quickly and notified the Sergeant on shift immediately when problems escalated.
University Of Michigan - Police Officer City, STATE, 08/2001 - 04/2002
Actively patrolled assigned areas to prevent and detect roadway crimes.
Enforced traffic laws and ordinances through visual observation and radar speed detection.
Apprehended suspects, read Miranda Rights and transported offenders to jail.
Validated evidence for admissibility and preserved evidence to be utilized court hearings.
Investigated and reported crimes, accidents, offenses and damage to property.
Policed assigned areas to check homes, businesses and public roads for signs of disturbance.
Maintained tight controls during static and mobile surveillance operations to protect validity and usefulness of evidence collected.
Conducted preliminary investigations at scenes of major crimes.
Supervised crowds at busy events, including Football, Hockey, Basketball, Gymnastics and Parties to prevent injuries.
Supervised crowds at busy events to prevent injuries.
Notified emergency personnel of incidents and accidents requiring medical assistance and aid.
Obtained evidence and supported DA in prosecution cases.
Booked suspects into custody by processing mug shots and fingerprints.
Issued traffic citations and electronic tickets for violations of traffic laws.
Gathered necessary information for court appearances and testified as witness under oath in court.
Reported deficient streetlights, signs and road surfaces to keep residents safe.
Ran personnel recruitment background investigations and interviewed potential job candidates.
Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
Executed operational protocols for criminal and non-criminal violations.
Talked regularly with citizens to establish rapport and become familiar presence in area.
Answered calls from citizens and business owners.
Secured crime scenes, gathered evidence and questioned witnesses.
Developed efficient organizational system for case records, reports, logs and agendas.
Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
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