LiveCareer-Resume

accounting secretary resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in scheduling, data-entry and in keeping confidentiality.

Skills
  • Computers and Technology
  • Appointment Coordination
  • Strong Organizational Skills
  • Professional Correspondence
  • Financial Transactions
  • Reading Comprehension
  • Operational Efficiency
  • Vocal Communication Efficiency
  • Telephone Operative Skills
  • Document and File Management
Education
Bevill State Community College Hamilton, AL, Expected in No Degree : Cosmetology - GPA :
Judson College Marion, AL Expected in No Degree : Early Childhood Education - GPA :
Haleyville High School Haleyville, AL Expected in 05/1999 High School Diploma : - GPA :
Work History
TLC - Accounting Secretary
City, STATE, 08/2022 - Current
  • Maintained confidentiality of information related to receiving, recording and depositing of funds.
  • Maintained accurate records of organizational finances and generated reports as requested.
  • Verified processing information and deposited received funds into organizational account.
  • Received dues, fees and payments and provided transaction receipts.
  • Answered telephone and transferred funds to client accounts. Kept information confidential.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained clean reception area to promote positive, professional environment for clients.
TLC - TLC Call Center
City, STATE, 02/2021 - 12/2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
TLC - Chaplain Assistant
City, STATE, 10/2015 - 08/2016
  • Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
  • Applied knowledge regarding crisis interventions to assist in emergency situations.
  • Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
  • Managed office and maintained records and files to offload administrative duties from chaplain.
  • Provided spiritual care through visitation, counseling and prayer.
  • Taught a class for new beginners/baby Christians.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Took minutes during counselor meetings.
  • Kept client information/records confidential.
  • Ran small business errands such as picking up lunch and going to the post office.
Kelly Chow - The Clarion Hotel
City, STATE, 02/2015 - 10/2015
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in system.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Ran night audit reports

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Resume Overview

School Attended

  • Bevill State Community College
  • Judson College
  • Haleyville High School

Job Titles Held:

  • Accounting Secretary
  • TLC Call Center
  • Chaplain Assistant
  • The Clarion Hotel

Degrees

  • No Degree
  • No Degree
  • High School Diploma

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