Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Strong problem solver
Focused on customer satisfaction
Organizing, maintaining and coordinating client information and records Retaining an orderly workplace for employees
Reconciling finance accounts and direct debits, verifying the accuracy of invoices and other accounting documents or records.
Update and maintain accounting journals, ledgers and other records detailing financial and business transactions, investigating errors.
Completed monthly, quarterly and annual bank reconciliations for small companies.
Reconciled bank statements to clients' books and prepared financial statements from client documents.
Prepared payroll for several small businesses.
Successfully managed the activities of 25 team members in multiple locations.
Resolved customer questions, issues and complaints.Effectively managed departmental expenses to stay within allocated budget.
Effectively communicated with team members to maintain clearly defined expectations.
Addressed negative customer feedback immediately.Interviewed, hired and trained new quality customer service representatives.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Assisted with adequate nutrition and fluid intake.
Cleaned and organized patients' living quarters.
Provided transportation, assistance and companionship to clients.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Kept facility stocked with necessary supplies, equipment and instruments.
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Designed and suggested new display ideas to improve accessibility to merchandise.
Expressed appreciation and invited customers to return to the store.
Assisted customers with store and product complaints.Regularly sought opportunities to up sell and add on additional merchandise..
Processed merchandise returns and exchanges.
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Prepared and sold broad range of merchandise to individuals.
Silverado High School Victorville, CA August 2008- May 2011 High School Diploma. General Ed, GPA: 3.8
- Orange Coast College, Costa Mesa, CA August 2013- Present Major: Business Management; Coursework in Business, Marketing and Communications
Careful and active listener, Strong public speaker, Multi-tasking, Active Learning, Email, Microsoft Word, Excel, Data Entry, Telephone Skills, Time Management
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