Proficient in customer service skills, accountability, attention to detail and efficient to keep deadlines.
Judgment and Decision Making
Guiding, Directing, and Motivating Employees
Ability to maintain a high level of professionalism
Ability to work with all levels of staff
Strong and effective oral and written communication skills
Company NameAugust 2013 to CurrentAccount Resolution Specialist City, State
Be responsible for performing account resolution activities on accounts receivable for all Providence Health & Services (PH&S)-Oregon facilities.
Work in a fast paced work environment with complex operations spanning all hospitals, several clinics and multiple specialty lines of business in Oregon.
Work in operations for the Regional Business Office (RBO) which includes providing service for multiple entities (over 100 direct care departments), multiple types of services (over 100,000 chargemaster items) and multiple payment mechanisms (over 100 separate insurance contracts/payment mechanisms).
Work with a multi-computer system environment requiring the responsibility to work with multiple computer systems in serving the various customers.
Perform customer service and collection activities for PH&S Oregon hospital accounts.
Serve as the first level representative in handling account resolution.
Complete special assignments as needed.
Be required to balance quality and volume in providing excellent customer service to all incoming and outgoing calls directed to any Providence Health System medical center in Oregon and/or Providence Health System clinic based facility in Oregon.
Company NameSeptember 2006 to August 2013City, State
Fully qualified, seasoned collector with more than 6 years experience in a direct customer contact, customer service, collections call center environment.
Contacts customers to determine reason for obtaining payment commitment by placing outbound calls, manual work, skip searching using multiple search tools, customer service, negotiates workouts and repayment plans.
Handles most complex collection inquiries and issues.
Proficient on dialer system, taking escalation calls for other representatives.
Company NameDecember 2003 to March 2004City, State
Keep buildings in clean and orderly condition.
Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish, Duties include performing routine maintenance activities, notifying management of need for repairs.
Gather and empty trash, Service, clean, and supply restrooms, Requisition supplies and equipment needed for cleaning and maintenance duties.
Company NameJuly 2002 to August 2004Area Manager City, State
Receive and disburse money via electronic scanners and cash registers, also involving processing credit and debit card transactions, Answer customers' questions, and provide information on procedures or policies, Resolve customer complaints, Stock shelves, and mark prices on shelves and items, Load and unload merchandise for customers.
accounts receivable, balance, call center, cash registers, oral, contracts, credit, Resolve customer complaints, excellent customer service, customer service, debit, Decision Making, Directing, editing, fast, insurance, Internet Savvy, Leadership, mark, money, Office, Windows Operating Systems, policies, problem solving skills, quality, repairs, scanners, Time Management, written communication skills
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Job Titles Held:
Account Resolution Specialist
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