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Account Receivables Specialist Resume Example

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ACCOUNT RECEIVABLES SPECIALIST
Professional Summary

Results-oriented HR Recruiter practiced in developing and establishing strategic recruitment strategies and identifying appropriate talent. Offering 7 years of comprehensive experience sourcing diverse, high-caliber candidates by maximizing internet resources, social media and referrals. Committed to successfully managing phases of full-cycle recruiting from initial sourcing and screening through offer negotiations and onboarding.

Skills
  • Analytical reasoning
  • Budgeting
  • Team management
  • Organization
  • Customer service
  • Product Knowledge
  • AR/AP
  • Financial Management
  • Problem resolution
  • Communications
  • MS Office
  • Inbound and Outbound Calling
  • New Product Information
Work History
Contact TracerRepublic Services, Inc.
12/2016 to 07/2020
Account Receivables SpecialistPublic Consulting Group – Hurricane , NJ
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed complex finance projects under direction of senior management to meet deadlines and budget limitations.
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Reported financial data and updated financial records in ledgers and journals.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
01/2016 to 07/2018
Public Health Office AssistantChase – Cape May , STATE
  • Received, sorted and distributed incoming mail and packages.
  • Retrieved, updated, filed and transmitted medical records.
  • Updated tracking spreadsheets with current operational and financial details.
  • Checked patients into and out of office, processed payments and added information to permanent records.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Completed and filed financial documentation for accounting purposes.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
10/2013 to 11/2016
Call Center Customer Service SpecialistRobert Half International – City , STATE
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Initiated termination of customer contract upon request.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
09/2008 to 10/2013
Customer Service SpecialistHarris County Public Health & Environmental Services – City , STATE
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
Education
No Degree: English CompositionLamar University - City, State
05/2008
High School Diploma
Barbara Jordan High School - City
Certifications

COVID-19 Contact Tracer Certification

John Hopkins University

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good
Resume Strength
  • Completeness
  • Measurable results

Resume Overview

School Attended

  • Lamar University
  • Barbara Jordan High School

Job Titles Held:

  • Contact Tracer
  • Account Receivables Specialist
  • Public Health Office Assistant
  • Call Center Customer Service Specialist
  • Customer Service Specialist

Degrees

  • No Degree : English Composition
    High School Diploma

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