Account Receivables Specialist Resume Example
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ACCOUNT RECEIVABLES SPECIALIST
Professional Summary
Results-oriented HR Recruiter practiced in developing and establishing strategic recruitment strategies and identifying appropriate talent. Offering 7 years of comprehensive experience sourcing diverse, high-caliber candidates by maximizing internet resources, social media and referrals. Committed to successfully managing phases of full-cycle recruiting from initial sourcing and screening through offer negotiations and onboarding.
Skills
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Work History
Contact TracerRepublic Services, Inc.
12/2016 to 07/2020
Account Receivables SpecialistPublic Consulting Group – Hurricane , NJ
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Matched purchase orders with invoices and recorded necessary information.
- Managed complex finance projects under direction of senior management to meet deadlines and budget limitations.
- Managed and responded to all correspondence and inquiries from customers and vendors.
- Reported financial data and updated financial records in ledgers and journals.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
01/2016 to 07/2018
Public Health Office AssistantChase – Cape May , STATE
- Received, sorted and distributed incoming mail and packages.
- Retrieved, updated, filed and transmitted medical records.
- Updated tracking spreadsheets with current operational and financial details.
- Checked patients into and out of office, processed payments and added information to permanent records.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Completed and filed financial documentation for accounting purposes.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Carried out front office duties utilizing data entry skills in framework of medical database.
10/2013 to 11/2016
Call Center Customer Service SpecialistRobert Half International – City , STATE
- Educated customers how to use company systems, complete forms and obtain desired services.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Documented and detailed calls and complaints using call center's CRM database.
- Initiated termination of customer contract upon request.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
09/2008 to 10/2013
Customer Service SpecialistHarris County Public Health & Environmental Services – City , STATE
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
Education
No Degree: English CompositionLamar University - City, State
05/2008
High School Diploma
Barbara Jordan High School - City
Barbara Jordan High School - City
Certifications
COVID-19 Contact Tracer Certification
John Hopkins University
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Resume Overview
School Attended
- Lamar University
- Barbara Jordan High School
Job Titles Held:
- Contact Tracer
- Account Receivables Specialist
- Public Health Office Assistant
- Call Center Customer Service Specialist
- Customer Service Specialist
Degrees
- No Degree : English Composition
High School Diploma
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