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Account Receivables Specialist Resume Example

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ACCOUNT RECEIVABLES SPECIALIST
Professional Summary

Hardworking Customer Service Representative with 10 years of experience of building client relationships and customer satisfaction. Trained in project and time management with extensive knowledge of CRM and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Ambitious Health Educator offering 2-year history of educating community members on disease prevention and health management. Leverages public speaking events, workshops and training seminars to increase awareness and network with industry leaders to identify new resources.

Multi-talented Public Health advisor consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Analytical reasoning
  • Budgeting
  • Team management
  • Organization
  • Customer service
  • Product Knowledge
  • AR/AP
  • Financial Management
  • Problem resolution
  • Communications
  • MS Office
  • Inbound and Outbound Calling
  • New Product Information
Work History
12/2016 to 07/2020
Account Receivables SpecialistCompany Name – City, State
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed complex finance projects under direction of senior management to meet deadlines and budget limitations.
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Reported financial data and updated financial records in ledgers and journals.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
01/2016 to 07/2018
Public Health Office AssistantCompany Name – City, State
  • Received, sorted and distributed incoming mail and packages.
  • Retrieved, updated, filed and transmitted medical records.
  • Updated tracking spreadsheets with current operational and financial details.
  • Checked patients into and out of office, processed payments and added information to permanent records.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Completed and filed financial documentation for accounting purposes.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
10/2013 to 11/2016
Call Center Customer Service SpecialistCompany Name – City, State
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Initiated termination of customer contract upon request.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
09/2008 to 10/2013
Customer Service SpecialistCompany Name – City, State
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
Education
No Degree: English CompositionLamar University - City, State
05/2008
High School Diploma
Barbara Jordan High School - City
Certifications

COVID-19 Contact Tracer Certification

John Hopkins University

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Resume Overview

School Attended

  • Lamar University
  • Barbara Jordan High School

Job Titles Held:

  • Account Receivables Specialist
  • Public Health Office Assistant
  • Call Center Customer Service Specialist
  • Customer Service Specialist

Degrees

  • No Degree : English Composition
    High School Diploma

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