Talented Account Manager offering 3 years of customer service and sales experience and dedication to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand. Capable of directing and motivating employees to accomplish challenging performance and quality objectives. Successful at keeping costs under control and employee job satisfaction high while promoting safety and compliance. Provided coaching and counseling to 20 to 25 employees to encourage professional growth as well as meet short- and long-term goals. Creating schedules to ensure all shifts are covered. Interviewing new potential agents and be able to know when they may or may not be a good fit for the account. Hiring, billing and commissions each month. Creates various reports to track attendance and points, sales and commissions, KPI's, billing and other important information that relates to the account. Correcting teachable behavior and rewarding good behavior.
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