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Account Manager Resume Example

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ACCOUNT MANAGER
  • https://www.linkedin.com/in/matthew-sargent-b31757187/
Professional Summary

Most recent employment is as a resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand the client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Energetic and ready to undertake challenging technical support triage duties in demanding environments. Cognizant of when to go hands-on with issues and when to delegate support calls to appropriate personnel. Eager to apply personal technological expertise to support tasks and keen technical judgment to fast-paced personnel delegation.

Skills
  • Prioritizing workflows
  • Systems and software programs
  • Networking skills
  • Very strong analytical and reporting skills
  • Exceptional written and verbal communication skills
  • Proficient in Microsoft Suite and Salesforce
  • Desire and ability to learn on the fly and do what needs to be done
  • Team player / collaborative operating style
  • Innovative mind always willing and able to contribute creative solutions to problems as they arise
  • Passion for online technology
  • Ability to think and react quickly
  • Deadline oriented
  • Technical Documentation
  • Software Diagnosis
  • Technical Issues Analysis
  • Technical Documents Comprehension
  • Desktop support
Work History
Account Manager12/2019 to Current
Pinterest Inc. – Ogden, Utah
  • Managed high volume of accounts
  • Retained and grew revenue within accounts
  • Gain understanding of partners' business goals and turn data into compelling stories and actionable insights to help them succeed
  • Worked collaboratively with sales team to develop, maintain, and grow relationships
  • Troubleshoot and optimize campaigns
  • Communicate new features and enhancements to Product team
  • Track, analyze, and communicate key quantitative metrics and business trends internally and to partners
  • Managed between 50-150 accounts on a quarter by quarter basis
Sony Experience Expert09/2016 to 12/2019
Best Buy Co Inc. – Ogden, Utah
  • Helped drive positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
  • Processed sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
  • Achieved team and individual goals whileenabling excellent customer shopping experience.
  • Applied high level of product knowledge and expertise through ongoing learning and certifications to enable excellent customer shopping experience.
  • Used available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.
  • Engaged with customers for consultations whether it be in-store, over phone, or chat options online.
  • Generated future opportunities by discovering deeper needs of customers to build lasting relationships.
  • Embraced Best Buys learning culture to continuously improve existing skills while acquiring new ones in support of their customer obsession and advancing their contribution.
  • Maintained assigned department's merchandising and readiness to serve customers.
  • Provided feedback on products and customer engagement with vendor partners, representatives, and market teams.
  • Acted as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.
  • Coached and trained coworkers on new vendor technology and services.
  • Utilized vendor-provided devices and accommodations to improve product knowledge and understanding.
  • Consistently reached and exceeded sales goals sometimes 150% or more.
Crew Member05/2016 to 08/2016
Wendy's – West Valley City, UT
  • Kept facilities clean, prepared, and ready for day.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Distributed food quickly during busy peak periods to drive customer satisfaction.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Observed customer purchases in line and differentiated between standard portions.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Education
High School Diploma06/2016East Hollywood High School- West Valley City, UT
Hobbies

I have several hobbies most of which are:

  • Building gaming PC's
  • Playing video games - Console and PC
  • Camping
  • Watching movies
  • Spending time with family and friends
  • Being the residential "IT guy" for my friends and family
  • Watching Octonauts with my 6 month old
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Resume Overview

Companies Worked For:

  • Pinterest Inc.
  • Best Buy Co Inc.
  • Wendy's

School Attended

  • East Hollywood High School

Job Titles Held:

  • Account Manager
  • Sony Experience Expert
  • Crew Member

Degrees

  • High School Diploma 06/2016

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