Award winning professional with proven managerial and organizational skills with the ability to develop people and maintain an enthusiastic work environment. Objective-driven and results-oriented with a strong focus on detail and teamwork. Strong analytical and interpersonal skills. Effective written and verbal communication skills. Energetic, confident and prepared for the changes of a demanding environment. A diligent and low to none supervision worker, while combined with the ability to coordinate the efforts of many to synergistically meet and exceed organizational goals. Productive and efficient work habits without supervision.
Project management and promotion
Calm under pressure
Complex problem solving
Service Quality Improvement
Account Manager01/2013 to CurrentAT&T South Central RegionHouston, TX
Manages about 50 properties where AT&T has signed a contractual agreement.
Increased profits by developing, initiating, and managing properties U-verse and TV sales.
Monitor properties to ensure abiding by contract agreement signed.
Defined strategy and business plan to increase property penetration by 20%
Sales Operation Lead01/2012 to 01/2013AT&THouston, TX
Responsible for collection of complete and accurate customer data.
Understanding through marketing campaigns, cold calling, and account planning for potential business opportunities and drive those opportunities to the direct sales resources.
Contact future and existing customers via business contacts, services installed existing contracts, and future technology initiatives.
Additional responsibilities include generating new training events for existing clients.
Developed strong linkages and relationships with customer's modules and maintained those relationships to aid in sales revenue.
Exceeded sales metric by over 300%.
Strong analytical skills
Strong customers service skills and relationship building
Ranked #1 in Sales Operations Lead organization 2012
Forecasting new sales and tracking all orders
Insured all Account Executives was up to date on any compliance trainings and work related task that were important .
Served as a mentor to junior team members
Developed and implemented project on a successful FBI partner event with Account Executives, Business Partners, and ISS Support.
Sales Manager01/2009 to 01/2012AT&THouston, TX
Managed team of included training all reps on new products and services along with assuring strong communications with other organizations.
Managed team of 17-25 of professionals.
Track attendance, day to day administrative work, training, and initiate FMLA management techniques.
Surpassed revenue goals in eight consecutive quarters.
Motivated team by increasing team moral, hosting team building projects, and creating office promotions.
Oversaw the union-management team building project, which promotes management and employee partnership.
Developed and motivate Sales Professionals to produce revenue and efficiency results by determining personal objectives and providing tools/training/support enabling them to achieve company objectives and incentive goals.
Ensure all Representatives are up-to-date on products, improvements, trainings, and compliances Prioritize tasks to deliver timely, effective assistance to Representatives and meet all time deadlines.
Established high levels of trust and cooperation within the team and with other Managers.
Launched well-received training module focused on developing improved Manager/Employee relationships.
Initiated/ implemented effective new time management practices directly impacting productivity and revenues.
Developed new processes to overcome objections and directly trained all representatives in its use.
Managed daily incentives and sales daily Was back up manager for imputing rep orange point payouts & district payout Assist with back up leadership & development coach for service reps and managers Manage daily attendance work with FMLA and disability.
Reviewed attendance with reps daily Always attend any continuous management and leadership trainings.
Service Representative01/2000 to 01/2009AT&T SBC CommunicationsHouston, TX
Rapidly learned product lines and organizational method of doing business.
Increased profits by increasing sales revenue and being recognized as a TOP performer.
Achieved Fortune 500 and Presidents Club 8 out of 9 years .
Consulted with management in their absence to be their backup supervisor and the team leader within the team to help motivate and increase sales within the team.
Served as mentor to junior team members
Diploma: General Studies1993WiIllowridge High School Houston Community College, San Jacinto College, and University of HoustonGeneral Studies
Instructor License, 1999
University of Phoenix, 2005 & 2013
B.B.A: Business ManagementBusiness Management
M.B.A: Business Management & AdministrationBusiness Management & Administration
CERTIFICATION & TRAININGS
Green Belt Six Sigma
Mentoring ProgramAspire Mentoring Academy
administrative, analytical skills, backup, Call Center, coach, cold calling, contracts, clients, direct sales, Forecasting, Instructor, team building, leadership, Team Lead, team leader, leadership & development, managing, marketing, Mentoring, excel, office, 2000 I, organizational, processes, relationship building, Sales, Six Sigma, supervisor, telephone, television, time management, type
WiIllowridge High School Houston Community College, San Jacinto College, and University of Houston
Aspire Mentoring Academy
Job Titles Held:
Sales Operation Lead
Diploma : General Studies 1993 Instructor License, 1999
University of Phoenix, 2005 & 2013 B.B.A : Business Management M.B.A : Business Management & Administration CERTIFICATION & TRAININGS
Green Belt Six Sigma
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