Account Manager Resume Example
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ACCOUNT MANAGER
Professional Summary
Accomplished Communications Account Manager offering 15 years' experience in corporate communications & project management. Talented business writer with exceptional interpersonal abilities with both internal and external stakeholders. Determined, tireless and enterprising in fast-paced settings.
Skills
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Work History
Account Manager, 01/2004 to 06/2014
Waggener Edstrom – Bellevue , WA
Waggener Edstrom – Bellevue , WA
Senior Account Executive, 05/2012 to 05/2014
Account Executive, 07/2008 to 04/2012
Assistant Account Executive, 04/2005 to 06/2008
- 10+ years of experience crafting persuasive, concise messages to target audiences, including (2) Fortune 50 company client accounts.
- 15+ years project management experience in Point-of-Sale retail market.
- Responsible for maintaining positive relationship with all key clients in U.S.
- Canada, communicating regularly with strategic managers for daily support and strategic planning.
- Specialized in high-profile, nationwide project management with budget constraints, fast turnarounds, and confidential information.
- Coordinated up to 26 annual promotions, all workflows, and daily communications to all internal & external stakeholders.
- Worked cross-functionally to develop internal & external communications strategy, troubleshoot, and reach resolution.
- Upheld client satisfaction by designing accurate and detailed timelines for dynamic, agile On-site Advertising (OSA) services.
- Analyzed account details such as usage, spend, and client comments to enhance understanding of OSA effectiveness and future needs.
- Identified & drove key process improvements internally & externally.
- Financial oversight and ownership of client budgets for project quotes, reports, and all invoices; drove financial efficiencies.
- Addressed any billing or service delivery issues to maintain and enhance client satisfaction.
- Created & presented QBR's to executive clients with KPI's, trends, data analysis & case studies.
- 4 years' experience successfully working remotely 100% of time.
Marketing Specialist, 10/2004 to 04/2005
Captech Richmond – Atlanta , GA
Captech Richmond – Atlanta , GA
- Assisted in product development of lighting brand Stiffel, including factory communication and sales.
- Created marketing materials for B2B marketing, and buyer presentations for leading retailers.
- Authored engaging and successful marketing, advertising and website copy.
- Accomplishments.
- Financial oversight for up to $24M annual client POP/ POS spend; end-to-end supply chain team print procurement, kitting & distribution, customer service, finance, and comprehensive client service.
- Led cross-functional team to coordinate survey of 14K North American client partner sites for updated profiling / site detail data.
- Partnered with client & IMS team to re-brand and re-launch internal On-Site Advertising sales website to all North American B2B stakeholders, including integration with 1.2M re-mapped data points.
- Managed content for promotional video, which was featured prominently on re-launched website home page; created storyboard deck & acted as key liaison between videographer & clients.
- Established workflows and internal CSR manuals for newly on-boarded business with multiple touch points in multiple countries.
- Created workflows used by client partners to achieve time & cost savings efficiencies.
- Assisted executives in retaining 100% of assigned client contracts through changing atmospheres, by consistently resolving issues quickly & professionally.
- Tracked and presented multiple savings to clients over the years, from $50K procurement savings to $500K annual process savings.
Education
B.S: Communications, 2004
University of Wisconsin - City, State
Elected to Public Relations Coordinator for Residence Hall Association Council
University of Wisconsin - City, State
Elected to Public Relations Coordinator for Residence Hall Association Council
2003
GPA: 3.77
GPA: 3.77
Work History
Account Manager, 01/2004 to 06/2014
Cvs Health – Howard Beach , NY
Cvs Health – Howard Beach , NY
Senior Account Executive, 05/2012 to 05/2014
Account Executive, 07/2008 to 04/2012
Assistant Account Executive, 04/2005 to 06/2008
- 10+ years of experience crafting persuasive, concise messages to target audiences, including (2) Fortune 50 company client accounts.
- 15+ years project management experience in Point-of-Sale retail market.
- Responsible for maintaining positive relationship with all key clients in U.S.
- Canada, communicating regularly with strategic managers for daily support and strategic planning.
- Specialized in high-profile, nationwide project management with budget constraints, fast turnarounds, and confidential information.
- Coordinated up to 26 annual promotions, all workflows, and daily communications to all internal & external stakeholders.
- Worked cross-functionally to develop internal & external communications strategy, troubleshoot, and reach resolution.
- Upheld client satisfaction by designing accurate and detailed timelines for dynamic, agile On-site Advertising (OSA) services.
- Analyzed account details such as usage, spend, and client comments to enhance understanding of OSA effectiveness and future needs.
- Identified & drove key process improvements internally & externally.
- Financial oversight and ownership of client budgets for project quotes, reports, and all invoices; drove financial efficiencies.
- Addressed any billing or service delivery issues to maintain and enhance client satisfaction.
- Created & presented QBR's to executive clients with KPI's, trends, data analysis & case studies.
- 4 years' experience successfully working remotely 100% of time.
Marketing Specialist, 10/2004 to 04/2005
Groupm – Houston , AK
Groupm – Houston , AK
- Assisted in product development of lighting brand Stiffel, including factory communication and sales.
- Created marketing materials for B2B marketing, and buyer presentations for leading retailers.
- Authored engaging and successful marketing, advertising and website copy.
- Accomplishments.
- Financial oversight for up to $24M annual client POP/ POS spend; end-to-end supply chain team print procurement, kitting & distribution, customer service, finance, and comprehensive client service.
- Led cross-functional team to coordinate survey of 14K North American client partner sites for updated profiling / site detail data.
- Partnered with client & IMS team to re-brand and re-launch internal On-Site Advertising sales website to all North American B2B stakeholders, including integration with 1.2M re-mapped data points.
- Managed content for promotional video, which was featured prominently on re-launched website home page; created storyboard deck & acted as key liaison between videographer & clients.
- Established workflows and internal CSR manuals for newly on-boarded business with multiple touch points in multiple countries.
- Created workflows used by client partners to achieve time & cost savings efficiencies.
- Assisted executives in retaining 100% of assigned client contracts through changing atmospheres, by consistently resolving issues quickly & professionally.
- Tracked and presented multiple savings to clients over the years, from $50K procurement savings to $500K annual process savings.
Skills
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Resume Overview
School Attended
- University of Wisconsin
Job Titles Held:
- Account Manager
- Senior Account Executive
- Account Executive
- Assistant Account Executive
- Marketing Specialist
Degrees
- B.S : Communications , 2004
2003
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