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Account Manager Resume Example

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ACCOUNT MANAGER
Professional Summary
Accomplished Communications Account Manager offering 15 years' experience in corporate communications & project management. Talented business writer with exceptional interpersonal abilities with both internal and external stakeholders. Determined, tireless and enterprising in fast-paced settings.
Skills
  • Corporate Communications
  • Communications Strategy Building
  • Cross-functional Team Leadership
  • Detail & Results Oriented
  • MS Office / MS Teams
  • Client / B2B Presentations
  • Problem Resolution
  • Process / Organizational Improvement
  • Project Organization
  • Strong Analytical Skills
  • Supervisory Experience
  • Team Leadership & Management
  • Advertising, Marketing materials
  • Advertising sales, MS Office
  • Agile, Organizational
  • Analytical Skills, Page
  • B2B, Persuasive
  • Billing, POS
  • Budgets, Presentations
  • Budget, Problem Resolution
  • Concise, Procurement
  • Content, Product development
  • Contracts, Project management
  • Corporate Communications, Public Relations
  • Council, Retail
  • Client, Sales
  • Clients, Strategy
  • Customer service, Strategic
  • Data analysis, Strategic planning
  • Delivery, Supervisory Experience
  • Designing, Supply chain
  • Fast, Troubleshoot
  • Finance, Video
  • Financial, Videographer
  • Functional, Website
  • IMS
  • Team Leadership
  • Lighting
  • Marketing
  • Market
Work History
Account Manager, 01/2004 to 06/2014
IMS Integrated Merchandising Solutions – Morton Grove, IL
Senior Account Executive, 05/2012 to 05/2014
Account Executive, 07/2008 to 04/2012
Assistant Account Executive, 04/2005 to 06/2008
  • 10+ years of experience crafting persuasive, concise messages to target audiences, including (2) Fortune 50 company client accounts.
  • 15+ years project management experience in Point-of-Sale retail market.
  • Responsible for maintaining positive relationship with all key clients in U.S.
  • Canada, communicating regularly with strategic managers for daily support and strategic planning.
  • Specialized in high-profile, nationwide project management with budget constraints, fast turnarounds, and confidential information.
  • Coordinated up to 26 annual promotions, all workflows, and daily communications to all internal & external stakeholders.
  • Worked cross-functionally to develop internal & external communications strategy, troubleshoot, and reach resolution.
  • Upheld client satisfaction by designing accurate and detailed timelines for dynamic, agile On-site Advertising (OSA) services.
  • Analyzed account details such as usage, spend, and client comments to enhance understanding of OSA effectiveness and future needs.
  • Identified & drove key process improvements internally & externally.
  • Financial oversight and ownership of client budgets for project quotes, reports, and all invoices; drove financial efficiencies.
  • Addressed any billing or service delivery issues to maintain and enhance client satisfaction.
  • Created & presented QBR's to executive clients with KPI's, trends, data analysis & case studies.
  • 4 years' experience successfully working remotely 100% of time.
Marketing Specialist, 10/2004 to 04/2005
Salton, Inc – Lake Forest, IL
  • Assisted in product development of lighting brand Stiffel, including factory communication and sales.
  • Created marketing materials for B2B marketing, and buyer presentations for leading retailers.
  • Authored engaging and successful marketing, advertising and website copy.
  • Accomplishments.
  • Financial oversight for up to $24M annual client POP/ POS spend; end-to-end supply chain team print procurement, kitting & distribution, customer service, finance, and comprehensive client service.
  • Led cross-functional team to coordinate survey of 14K North American client partner sites for updated profiling / site detail data.
  • Partnered with client & IMS team to re-brand and re-launch internal On-Site Advertising sales website to all North American B2B stakeholders, including integration with 1.2M re-mapped data points.
  • Managed content for promotional video, which was featured prominently on re-launched website home page; created storyboard deck & acted as key liaison between videographer & clients.
  • Established workflows and internal CSR manuals for newly on-boarded business with multiple touch points in multiple countries.
  • Created workflows used by client partners to achieve time & cost savings efficiencies.
  • Assisted executives in retaining 100% of assigned client contracts through changing atmospheres, by consistently resolving issues quickly & professionally.
  • Tracked and presented multiple savings to clients over the years, from $50K procurement savings to $500K annual process savings.
Education
B.S: Communications, 2004
University of Wisconsin - La Crosse, WI
Elected to Public Relations Coordinator for Residence Hall Association Council
2003
GPA: 3.77
Work History
Account Manager, 01/2004 to 06/2014
IMS Integrated Merchandising Solutions – Morton Grove, IL
Senior Account Executive, 05/2012 to 05/2014
Account Executive, 07/2008 to 04/2012
Assistant Account Executive, 04/2005 to 06/2008
  • 10+ years of experience crafting persuasive, concise messages to target audiences, including (2) Fortune 50 company client accounts.
  • 15+ years project management experience in Point-of-Sale retail market.
  • Responsible for maintaining positive relationship with all key clients in U.S.
  • Canada, communicating regularly with strategic managers for daily support and strategic planning.
  • Specialized in high-profile, nationwide project management with budget constraints, fast turnarounds, and confidential information.
  • Coordinated up to 26 annual promotions, all workflows, and daily communications to all internal & external stakeholders.
  • Worked cross-functionally to develop internal & external communications strategy, troubleshoot, and reach resolution.
  • Upheld client satisfaction by designing accurate and detailed timelines for dynamic, agile On-site Advertising (OSA) services.
  • Analyzed account details such as usage, spend, and client comments to enhance understanding of OSA effectiveness and future needs.
  • Identified & drove key process improvements internally & externally.
  • Financial oversight and ownership of client budgets for project quotes, reports, and all invoices; drove financial efficiencies.
  • Addressed any billing or service delivery issues to maintain and enhance client satisfaction.
  • Created & presented QBR's to executive clients with KPI's, trends, data analysis & case studies.
  • 4 years' experience successfully working remotely 100% of time.
Marketing Specialist, 10/2004 to 04/2005
Salton, Inc – Lake Forest, IL
  • Assisted in product development of lighting brand Stiffel, including factory communication and sales.
  • Created marketing materials for B2B marketing, and buyer presentations for leading retailers.
  • Authored engaging and successful marketing, advertising and website copy.
  • Accomplishments.
  • Financial oversight for up to $24M annual client POP/ POS spend; end-to-end supply chain team print procurement, kitting & distribution, customer service, finance, and comprehensive client service.
  • Led cross-functional team to coordinate survey of 14K North American client partner sites for updated profiling / site detail data.
  • Partnered with client & IMS team to re-brand and re-launch internal On-Site Advertising sales website to all North American B2B stakeholders, including integration with 1.2M re-mapped data points.
  • Managed content for promotional video, which was featured prominently on re-launched website home page; created storyboard deck & acted as key liaison between videographer & clients.
  • Established workflows and internal CSR manuals for newly on-boarded business with multiple touch points in multiple countries.
  • Created workflows used by client partners to achieve time & cost savings efficiencies.
  • Assisted executives in retaining 100% of assigned client contracts through changing atmospheres, by consistently resolving issues quickly & professionally.
  • Tracked and presented multiple savings to clients over the years, from $50K procurement savings to $500K annual process savings.
Skills
  • Corporate Communications
  • Communications Strategy Building
  • Cross-functional Team Leadership
  • Detail & Results Oriented
  • MS Office / MS Teams
  • Client / B2B Presentations
  • Problem Resolution
  • Process / Organizational Improvement
  • Project Organization
  • Strong Analytical Skills
  • Supervisory Experience
  • Team Leadership & Management,
  • Advertising, Advertising sales, agile, Analytical Skills, B2B, billing, budgets, budget, concise, content, contracts, Corporate Communications, Council, Client, clients, customer service, data analysis, delivery, designing, fast, finance, Financial, functional, IMS, Team Leadership, lighting, marketing, market, marketing materials, MS Office, Organizational, page, persuasive, POS, Presentations, Problem Resolution, procurement, product development, project management, Public Relations, retail, sales, Strategy, strategic, strategic planning, Supervisory Experience, supply chain, troubleshoot, video, videographer, website
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    Resume Overview

    Companies Worked For:

    • IMS Integrated Merchandising Solutions
    • Salton, Inc

    School Attended

    • University of Wisconsin

    Job Titles Held:

    • Account Manager
    • Senior Account Executive
    • Account Executive
    • Assistant Account Executive
    • Marketing Specialist

    Degrees

    • B.S : Communications , 2004
      2003

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