Medical sales professional with over 10 years' experience in account and customer relationship management. Proven record of successful sales history in developing new business and building relationships with private practice and medical specialty groups. Comprehensive understanding of the pharmaceutical and medical supply industry. Skills Exceptional verbal and written communication skills B2B sales Creative problem solver Business development /Territory sales management Medical terminology knowledge MS Word, Excel, Access and PowerPoint Local/state health laws knowledge Enthusiastic yet professional demeanor
Account Manager, 08/2013
to 01/2014 TNH Specialty Pharmacy – Van Nuys,
Obtained $200,000 in patient prescription referrals within a 3 month period.
Responsible for daily medical specialty office visits with targeted goal of 10-14 offices per day.
Concentrated territory consisted of around Tampa Bay, Southwestern and Southeastern Florida.
Developed business relationships with physicians, nurses, and other key contacts.
Provided an elevated customer experience to generate a loyal clientele.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Effective liaison between customers and internal departments.
Recorded accurate and efficient records in the customer database.
prospect sales totaling $2.4 million dollars.
Negotiated prices, terms of sales and service agreements.
Contacted new and existing customers to discuss how their needs could be met through specific products and services.
Quoted prices, credit terms and other bid specifications.
Developed reputation as an efficient service provider with high levels of accuracy.
Responded to all customer inquiries thoroughly and professionally.
National Account Manager, 11/2002
to 06/2013 Florida Infusion Services – Palm Harbor,
Placed orders from inbound calls from Oncology, Rheumatology, Urology, Gastroenterology, General Practice and Veterinary medical offices to place orders for pharmaceuticals and medical supplies.
Managed a portfolio of 65 national accounts with sales totaling 30-50 million dollars in annual sales.
Retained top 10 sales accounts for over a 5 year period within a competitive market due to developing rapport.
Completed daily outbound calls, up to 30 calls per day.
Associate of Science: Medical Assisting,
2011 Rasmussen College - New Port Richey,
Bachelor of Science: Healthcare Business Management,
Rasmussen College - New Port Richey Volunteer,
Certificate of appreciation for participating in the Great American Teach-In, 2012: