Academic Support Specialist Resume Example

• Promoted after placing high importance on student relationships, earned a reputation for resolving problems.
• Continuously suggests new ideas to improve methods and increase accuracy of services.
• Recently decreased operating costs 48 % by reducing usage of paper, ink, and postage resulting in a $10,000 annual saving.
• Wide knowledge of university policies and procedures, program requirements and related academic matters.
• Serves as interim department manager in director's absent or when short staffed.
• Handles all inquiries regarding department services.
• Provides technical support to 1800 students, foreman, instructors, agents and administrators, while coordinate with faculty for student needs.
• Oversees student records, data entry, online content editing, and database integrity, preparing documents and reports as needed.
• Emphasizes importance of students' academic honesty and instruct them in proper citation of research sources.
• Encourage students to maintain effective connections with college and the available sources to prepare and improve their academic performance.

Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.

• Developed excellent patient service, while caring for over 360 patients a month.
• Managed changes in integrated health care delivery systems, such as work restructuring, and technological innovation.
• Jumped in to fill gaps when needed, increased clinical revenue by 7% and improved patient volume and quality service.
• Instructed and counseled patients regarding chronic diseases, normal growth and development, family planning, emotional problems of daily living, and health maintenance.
• Authorized drug refills and provided prescription information to pharmacies.
• Inventoried and ordered medical/lab equipment, and office supplies.
• Utilized various software applications to prepare reports, letters, and medical records.
• Interviewed patients to complete documents, case histories, and insurance forms.
• Retrieved patient medical records for physicians, and reviewed records for completeness, accuracy, and compliance with regulations.
• Completed HMO referrals and triaged phone calls.

• Provided administrative and clinical leadership to the nursing staff increasing employee satisfaction from 83% to 88%.
• Coached and developed a care team that consistently ranked among the top in its region for key clinical performance and financial outcomes.
• Planned, implemented and administered programs and services.
• Carefully selected, developed, and retrained qualified staff; trained 2-3 new staff annually.
• Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and the community at large.
• Demonstrated problem solving, leadership and effective delegation skills.