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Academic Support Specialist Resume Example

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ACADEMIC SUPPORT SPECIALIST
Summary

Responsible student support specialist with excellent communication skills demonstrated by 8 years of administration experience.

Hardworking, Highly motivated, High-performing,

Core Qualifications
  • PROFESSIONAL SUMMARY ---------------------------------------
  • Excellent communication and interpersonal skills, eager to bring positive outcomes in workplace in need of top-level support by using sound judgment in difficult circumstances. Goal-oriented professional with emphasis on accuracy and everyday jobs seeking position of increased responsibility and authority.
  • Excellent problem solver with attention to detail
  • Strong planning & organizing skills
  • Proficient in MS Office Suite & Banner
  • Excellent time management
  • Proven patience & self-discipline
  • Professional records management
  • Initiative/self-motivation
Achievements

Student Development 

  • Increased student math standardized test scores by 20% by introducing more effective learning techniques such as technology integration and student-run lesson plans.

Plan Development 

  • Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.

Counseling 

  • Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions.

Technology Integration 

  • Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment.

Student-Centered Curriculum Planning 

  • Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year.

Professional Experience
03/1999 to 10/2015Bickford Senior LivingAurora , IL
  • Tailoring, Alterations: Highly creative, skillful and trusted tailor with 17 years' experience designing, making, and altering garments for every age and gender.
  • Manage all aspects of business owner operation with the ability to multitask taking care of individual customers' needs doing the best to satisfy them.

Leveraged social media websites such as [Website] to promote services and gauge customer needs and preferences.Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.

Academic Support Specialist10/2008 to 07/2015Aleut Support Services Llc - MainDeming , NM
  • Promoted after placing high importance on student relationships, earned a reputation for resolving problems.
  • Continuously suggests new ideas to improve methods and increase accuracy of services.
  • Recently decreased operating costs 48 % by reducing usage of paper, ink, and postage resulting in a $10,000 annual saving.
  • Wide knowledge of university policies and procedures, program requirements and related academic matters.
  • Serves as interim department manager in director's absent or when short staffed.
  • Handles all inquiries regarding department services.
  • Provides technical support to 1800 students, foreman, instructors, agents and administrators, while coordinate with faculty for student needs.
  • Oversees student records, data entry, online content editing, and database integrity, preparing documents and reports as needed.
  • Emphasizes importance of students' academic honesty and instruct them in proper citation of research sources.
  • Encourage students to maintain effective connections with college and the available sources to prepare and improve their academic performance.

Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.

Medical Assistant07/2004 to 08/2008Premier Health PartnersMonroe , OH
  • Developed excellent patient service, while caring for over 360 patients a month.
  • Managed changes in integrated health care delivery systems, such as work restructuring, and technological innovation.
  • Jumped in to fill gaps when needed, increased clinical revenue by 7% and improved patient volume and quality service.
  • Instructed and counseled patients regarding chronic diseases, normal growth and development, family planning, emotional problems of daily living, and health maintenance.
  • Authorized drug refills and provided prescription information to pharmacies.
  • Inventoried and ordered medical/lab equipment, and office supplies.
  • Utilized various software applications to prepare reports, letters, and medical records.
  • Interviewed patients to complete documents, case histories, and insurance forms.
  • Retrieved patient medical records for physicians, and reviewed records for completeness, accuracy, and compliance with regulations.
  • Completed HMO referrals and triaged phone calls.
05/1992 to 03/1999Bickford Senior LivingCanton
  • Provided administrative and clinical leadership to the nursing staff increasing employee satisfaction from 83% to 88%.
  • Coached and developed a care team that consistently ranked among the top in its region for key clinical performance and financial outcomes.
  • Planned, implemented and administered programs and services.
  • Carefully selected, developed, and retrained qualified staff; trained 2-3 new staff annually.
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and the community at large.
  • Demonstrated problem solving, leadership and effective delegation skills.
Education and Training
MarketingSeptember 2013American Business Women's AssociationMarketing
Research Basics for Study Coordinators: Michigan Institute for Clinical & Health Research (MICHR)January 2013Washtenaw Community CollegeCity, State
A.A: Occupational StudiesWashtenaw Community CollegeCity, StateOccupational Studies
B.S: Health AdministrationEastern Michigan UniversityCity, StateHealth Administration
Interests
American Business Women's Association, Maia Chapter www.abwa-maia.org Member since 2012, Elected to Co- Chair Publicity and Woman of the Year Event Hope Clinic, English-Albanian Interpreter for patients, Ypsilanti Michigan
Additional Information
  • VOLUNTAARY EXPERIENCE ------------------------------------- American Business Women's Association, Maia Chapter www.abwa-maia.org Member since 2012, Elected to Co- Chair Publicity and Woman of the Year Event Hope Clinic, English-Albanian Interpreter for patients, Ypsilanti Michigan AWARDS AND HONORS -------------------------------------- Graduated High Honors Eastern Michigan University, Michigan Dean's List at Washtenaw Community College, Michigan
Skills
academic, administrative, attention to detail, business owner, clinical leadership, Excellent communication, interpersonal skills, content, data entry, database, delivery, designing, editing, financial, forms, government, ink, innovation, insurance, leadership, letters, director, MS Office Suite, office, nursing, organizing, policies, problem solving, problem solver, quality, Research, sound, technical support, phone, time management
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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78Average
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Resume Overview

School Attended

  • American Business Women's Association
  • Washtenaw Community College
  • Eastern Michigan University

Job Titles Held:

  • Academic Support Specialist
  • Medical Assistant

Degrees

  • Marketing September 2013
    Research Basics for Study Coordinators: Michigan Institute for Clinical & Health Research (MICHR) January 2013
    A.A : Occupational Studies
    B.S : Health Administration

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