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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Energetic Aircraft load analysts with strategic leadership and employee-focused management skills. Monitors attendant performance and guides workflow to provide exemplary passenger support. Allocates resources and delegates tasks to keep shifts running smoothly.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Supervision
  • Fluent in Spanish
  • Project planning
  • Organization
  • Time management
  • Work ethic
  • Reliable and trustworthy
  • Conflict resolution
  • Multitasking
  • Relationship building
  • Delta aircraft trained
Experience
Above Wing Performance , 11/2019 - 05/2021
Unifi Monroe, LA,
  • Performed preventive and corrective maintenance on aircraft sanitation and passenger safety aircraft.
  • Balanced flight controls for accuracy and safety.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Aircraft Load Agent, 09/2010 - 11/2019
Carvana Glenford, OH,
  • Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
  • Validated load plans, cargo cleanliness and transportation documentation.
  • Retrieved stored items and traced lost shipments, when necessary.
  • Attached address labels, identification codes and shipping instructions to containers.
  • Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
  • Directed cargo loading to monitor even distribution of weight.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Auto Body Shop Manager, 09/2002 - 11/2019
Elider’s City, STATE,
  • Completed inspections, estimations and damage reports.
  • Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
  • Pursued aged payments from customers and insurance providers.
  • Directed 5-person team of repair and refinishing professionals.
  • Kept strict safety practices in all areas of operations.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by 77%.
  • Provided leadership to 5 employees through coaching, feedback and performance management.
  • Directed all day-to-day operations of work schedule facility to provide safe and enjoyable guest experience.
  • Formed and sustained strategic relationships with clients.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Implemented effective customer service surveys to encourage feedback.
  • Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives.
  • Managed scheduling for work employees to optimize productivity.
  • Recruited, identified, and developed the personal need to professionals and implemented training and development programs to successfully exceed retention targets.
  • Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
  • Engaged professionally with team members and customers to build rapport and nurture relationships.
Gse, 09/2007 - 10/2010
Delta Air Lines, Inc City, STATE,
  • Cultivated safe and organized work area by maintaining active control over tools and equipment and retaining FOD awareness at all times.
  • Executed corrosion control and inspection duties with minimal supervision.
  • Oversaw inventory usage and executed replenishment duties when needed.
  • Effectively cut costs by troubleshooting systems and reducing black box replacement maintenance.
  • Assisted with implementing safety resulting in equipment painting auto body shop for working on and around aircraft ares operations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Education and Training
: Airlines And Hotel Industry , Expected in
-
Benedict College - Santurse, PR
GPA:
High School Diploma: , Expected in 05/1995
-
Rep of Colombia High - Rio Piedras, PR
GPA:

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Resume Overview

School Attended

  • Benedict College
  • Rep of Colombia High

Job Titles Held:

  • Above Wing Performance
  • Aircraft Load Agent
  • Auto Body Shop Manager
  • Gse

Degrees

  • Some College (No Degree)
  • High School Diploma

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