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911 Telecommunicator Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated 911 Telecommunicator offering 24 years of related experience whose familiar with managing emotions and staying clear-headed under pressure. Extensive training in Crisis Call Handling and Incident Command and Managerial protocols. Successful at keeping callers calm and gathering required information to support police and other first responder actions while tracking information and providing timely updates to field personnel. Organized and a dependable candidate successful at managing multiple priorities with a positive attitude; willingness to take on added responsibilities to meet team goals.

Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills that I've learned over the years and have held in high esteem.

Skills
  • Computer-aided dispatching
  • Police and fire procedures
  • Basic life support understanding
  • Information intake
  • Leadership
  • Compassion
  • Flexible & Adaptable
  • Map reading skills
  • Teamwork
Education
Kaplan University Davenport, IA,US, Expected in B.S : Emergency Management - GPA :
Certifications
Federal Emergency Management Agencies Certifications IS 100a Introduction to the Incident Command System IS 200a ICS for Single Resources and Initial Action Incidents IS 700 National Management System IS 00800b National Response Framework, An Introduction IS 002 Emergency Preparedness IS 003 Radiological Emergency Management IS 005 Hazardous Materials – A Citizen’s Orientation IS 008 Building for Earthquakes of Tomorrow IS 111 Livestock In Disaster IS 195 Basic Incident Command System IS 240 Leadership and Influence IS 241 Decision Making and Problem Solving IS 242 Effective Communication IS 271 Anticipating Hazardous Weather and Community Risk Training and Certifications Terminal Agency Coordinator Crisis Call Handling and Stress Management Spanish for Dispatchers ICS 402 Incident Command for Senior Officials Communications Training Officer Emergency Medical Dispatch
Work History
Oktibbeha County Emergency Management - 911 Telecommunicator
City, STATE, 08/2017 - 02/2020
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues by 15%
  • Read system maps and caller information, and documented all details in system.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Handled approximately 50-60 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions
Lowndes County E911 - Dispatching Supervisor and Terminal Agency Coordinator
City, STATE, 04/2006 - 07/2017
  • Create work schedules for staff quarterly.
  • Supervise employees and the operational process.
  • Plan training programs for new employees.
  • Communicate effectively with officers in other agencies.
  • Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
  • Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
  • Saved $1000 by implementing cost-saving initiatives that addressed long-standing problems
Oktibbeha County Emergency Operations Center - 911 Dispatcher
City, STATE, 08/2002 - 04/2006
  • Communicate effectively with other officers within the county.
  • Data entry pertaining to calls.
  • Assist with training new employees.
  • Assist with work schedules.
  • Handled approximately 40-60 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests
Starkville - 911 Dispatcher
City, STATE, 10/1996 - 06/2002
  • Communicate effectively with other officers within the city.
  • Data entry pertaining to calls.
  • Assist with training new employees.
  • Assist with work schedules.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Handled approximately 80-85 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses
  • Answered calls from automatic routing system and took basic information from callers
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Conducted research, gathered information from multiple sources and presented results
Affiliations
Highly organized employee with extensive administration experience in various dispatching roles that require effective communication skills, multi-tasking, prioritization and problem solving skills in crisis situations for a wide variety of diverse situations with the added ability to work effectively and efficiently in a timely manner. Professional Skills Convey essential information correctly and effectively. Proficient at problem solving in the midst of a crisis. Communicate clearly and professionally in critical situations. Excellent Microsoft Office and Data Entry Skills. Outstanding Supervisor and Management Skills.

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Resume Overview

School Attended
  • Kaplan University
Job Titles Held:
  • 911 Telecommunicator
  • Dispatching Supervisor and Terminal Agency Coordinator
  • 911 Dispatcher
  • 911 Dispatcher
Degrees
  • B.S