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911 Telecommunicator Resume Example

Resume Score: 80%

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911 TELECOMMUNICATOR
Professional Summary

Dedicated 911 Dispatcher offering 3 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Work History
Barry County E 911 Center . Cassville, MO911 Telecommunicator | 07/2017 - Current
  • Managing multiple incidents, radio traffic,and answers phones in a timely manner. Acts with professionalism and achieves the standards of the center. Manages paper works and keeps on top of monthly training as well as continuing education. Accurately logging information into the CAD system and communicating well with partners within the room.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Answered calls from automatic routing system and took basic information from callers.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented all details in system.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Maintained good attendance record, consistently arriving to work on time.
Mercy. Cassville, MOEMT | 03/2017 - 06/2017

Completed daily task, presented a professional image and provided excellent customer service and completed everything in a timely manner.

  • Basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
  • Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Restocked with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
Cox South . Springfield, MOCNA | 08/2014 - 02/2017
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
Skills
  • Computer-aided dispatching
  • Police and fire procedures
  • Map reading skills
  • Team building
  • Organization
  • First Aid/CPR
  • Multi tasker
  • Fast learner
  • Basic life support understanding
  • Information intake
  • Customer service
  • Communications
  • Problem resolution
  • Professional manner
  • Handles stress well
  • Gives constructive feedback and criticism
Education
Cassville High SchoolCassville, MOHigh School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Barry County E 911 Center
  • Mercy
  • Cox South

School Attended

  • Cassville High School

Job Titles Held:

  • 911 Telecommunicator
  • EMT
  • CNA

Degrees

  • High School Diploma

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