911 Telecommunicator Resume Example
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911 TELECOMMUNICATOR
Summary
- Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of different locations.
- Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field.
- Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
- Focused 911 Dispatcher bringing almost 9 years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position.
- 911 Dispatcher with talent for multiple task's. Strong knowledge of communication in tough situation and maintaining a calm and stable environment. Communicative and team-oriented with proficiency in E911 . Proven history of fostering to meet team, individual and management objectives.
- Hardworking and reliable with strong ability in getting the job done. Offering multiple skills. Highly organized, proactive and punctual with team-oriented mentality.
Skills
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Experience
Carmax | Merriam , KS911 Telecommunicator07/2017 - Current
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Executed proficiency in digital telephone systems.
- Monitored switchboard and dispatched emergency services.
- Conducted multiple fire dispatch assignments across Colleton County.
- Optimized project completion time by troubleshooting after-hour emergencies for immediate repair.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Maintained and updated crucial and confidential information, including phone numbers and addresses.
- Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Scheduled routine service calls to ensure all dispatch equipment was well maintained.
- Used radio, telephone and computer system to update first responders with new information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Walmart | City , STATECustomer Service Representative03/2017 - 03/2018
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted approximately 50-100 customers each day with sales questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Delivered service and support to each customer, paving way for future business opportunities.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
St. Matthews Ambulance Service | City , STATEDispatcher/Ambulance Driver09/2014 - 03/2017
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Scheduled and dispatched over 100 calls daily roadside assistance calls based on caller locations and available employees.
- Communicated with individuals within inbound call center setting to complete dispatch support for none emergent calls.
- Reported delays, accidents or other traffic and transportation situations.
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Trained over 10 employees on accurate triaging and dispatching procedures while personally handling 100 daily calls.
- Kept detailed and updated records of calls in physical and electronic databases.
- Tracked all changes in computer system to keep records current and accurate.
- Supervised driver dispatching, route planning and vehicle tracking for over 10-12 daily ambulances and 20-24 drivers.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed daily delivery and work schedules to maximize coverage.
- Defined strategies and created a plan to achieve ambitious operational objectives.
Costal Ambulance Service | City , STATEDispatcher/Ambulance Driver08/2012 - 09/2014
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Managed daily delivery and work schedules to maximize coverage.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reported delays, accidents or other traffic and transportation situations.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Education and Training
Criminal Justice Academy E911 Dispatcher | CitySome College (No Degree) in 911 Communications
Lowcountry Regional EMS Council | CitySome College (No Degree) in Emt- Basic
EmtColleton County High School | CityHigh School Diploma05/2012
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Resume Overview
School Attended
- Criminal Justice Academy E911 Dispatcher
- Lowcountry Regional EMS Council
- EmtColleton County High School
Job Titles Held:
- 911 Telecommunicator
- Customer Service Representative
- Dispatcher/Ambulance Driver
Degrees
- Some College (No Degree) in 911 Communications
Some College (No Degree) in Emt- Basic
High School Diploma
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