5s Consultant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Twenty-two years with The Walt Disney Company in strategic leadership, facilitation, new business development, consulting, project management, technical, technology and operations roles with Entertainment, Worldwide Safety, Walt Disney Imagineering, Recreation, Theme Parks, Resorts, Disney Institute, PhotoPass and Human Resources.   
Collaborative and influential leadership style leading technical and creative direct reports

  • Training and Facilitation
  • Continuous Improvement
  • Operations Leadership
  • Safety

  • Visual Communications
  • Technology
  • Project Management 
  • Consultant
As Chief Photographer, developed the style guide and managed training and operations integration for PhotoPass at WDW and DLR for a $30M business unit.
As Worldwide Safety 5S Consultant, facilitated over 100 5S work sessions across WDW.
As OD Consultant, Developed Feedback and Action Planning tools for leaders that presented criteria on how to navigate various types of challenges in engaging teams for improved Cast/Guest Experiences and Business Results. 
5S Consultant, 01/2015 to Current
Bickford Senior Living, ,
  • Consult with WWS field teams, executives, leaders and area champions on safety mitigation with a targeted focus on incident reduction through the application of 5S principles throughout WDW Parks, Resorts, Admin and FOS.
  • Facilitate town halls, pre-shift overviews, information sessions and one to three day in-depth work sessions focused on high frequency injury reduction, efficiency, process alignment and sustainment.
  • Drive results through influence, storytelling, researching and presentation of data and analytics relevant to specific business units and LoB teams.
  • Identify, evaluate, and control hazards through hands on assessment, mitigation, standards and regulation awareness.
  • Proactively partner with our domestic and international WWS teams to consult and gather best practices related to behavior and auditing on safety/5S topics.
  • Lead the effort to operationalize SafeD Check for leaders in operations throughout WDW to audit their 5S sustainment progress.
  • Consult with DLR to conduct pilots, share feedback.
  • Serve as point of contact for OSHA rapid response, complaints and inspection process.
  • Research and prepare data, review recordability standards and regulations for reduction in OSHA related incidents.
  • Provide classroom support for Living a Culture of Safety.
Chief Photographer/Guest Service Manager, 01/2005 to 01/2015
Topgolf, ,
  • 10 years leading diverse teams of photographers, coordinators, entertainment performers and support personnel in theme park, resort and dining operations.
  • Art direct, create and deliver executive presentations and style guides for the PhotoPass brand across Walt Disney World and Disneyland Resorts, Dining and Entertainment locations.
  • Provide strategic leadership to a diverse team of 100+ Disney Photo Imaging Cast with a focus on safety and delivery of world class guest service, the 4 Keys Basics, quality image capture and exceeding performance and encounter targets.
  • Drive initiatives including "Memory Maker", RF ID (Magic Band) association, Resort Portrait Photography business, theme park special events and thrill ride image/video capture work streams.
  • Leverage strong relationship, negotiation and influence skills to collaborate with key stakeholders, document opportunities, develop and implement improvement/change plans, resolve safety concerns, integrate with operations to test and adjust, sustain continual expansion of photo locations, products, service offerings and financial growth.
  • Represent Disney's PhotoPass brand, discuss emerging technology and innovation at industry conferences (IAPPA, PMA, Nikon), trade shows and through internal WDC creative and IT channels.
  • Proven time management, prioritization, employee engagement and influence talents focused on the safety and well-being of our Cast and on operational business targets Visual Communications Specialist 2010 Temporary Assignment Walt Disney Imagineering Spearheaded Walt Disney Imagineering (WDI) Show Quality Materials Conference bringing together more than fifty Imagineers and Engineering business partners from Disney Parks and Resorts across the globe to document best practices in the use and application of emerging technology and materials.
  • Developed conference agenda, managed logistics, material acquisition and display.
  • Facilitated multi-discipline theme park walks and presentations and assisted Imagineers in developing Keynote and PowerPoint presentations.
  • Leveraged SharePoint to house blueprints, documents, photos, specifications, Safety and SDS sheets and presentations for continued knowledge transfer between participants from California, Florida, Hong Kong, Paris, Shanghai and Tokyo.
  • Photographed a wide array of themed elements and consulted on imaging and asset documentation.
  • Co-Facilitated WDI's Art of the Theme Show training class for new salaried Cast/Imagineers.
Organization Development Consultant Project Manager, 01/2003 to 01/2005
Northwest By Southern Hospitality, ,
  • Developed and sustained relationships with executives to assess organizational health, create change management plans and partner to implement sustainable improvements to organization, business, and people strategies.
  • Personally met with executives throughout The Walt Disney Company, gained trust to consult on local, department, segment and global opportunities.
  • Developed a suite of tools and processes enabling leaders to identify root causes to problem areas, track the dialogue, handle team dynamics, ensure proper communication and track follow-up items to implement strategic change.
  • Received recognition for ability to think strategically, document and transfer knowledge, and focus on tactics/details to drive project completion Cast Excellence 2001-2003 Human Resources/Organization Improvement Managed The Walt Disney Company Cast Excellence Survey process, strategy, administration training, data collection, reporting and analysis.
  • Oversaw the evolution, design and implementation of leadership assessments and workforce insights at Walt Disney World and Disneyland Resorts.
  • Developed global communication and training resources and provided process and technical support across the organization during and after administration.
  • Created and delivered presentations for senior level executives to interpret data, understand statistical significance of trends, emerging themes, opportunities and strengths and facilitate decision-making.
  • Realized record participation rates during this time period.
Guest and Cast Experience Manager, 01/1998 to 01/2001
, ,
  • Responsible for analysis and reporting on monthly Guest Satisfaction Measurement ratings (GSM) and employee related metrics for The Disney Institute.
  • As member of the Resort Leadership Team assisted General Manager and Line of Business leaders and their teams on proper assessment, analysis, and project management of operational improvements focused on Guest and Cast experiences.
  • Consulted with Merchandise, Front Desk, Food & Beverage, Housekeeping, Engineering, and Recreation leaders and throughout the Disney Institute Professional Development business.
  • Project managed several broad improvements to Transportation in and around the WDW Resort, and more efficient ways to monitor real time Guest feedback on Resort experiences.
, 01/1995 to Present
Waukesha CountyCarrollton, OH,
Team Lead, to
, ,
  • Continuous Improvement 1995-1998 Walt Disney World Sports and Recreation Led a team of departmental coaches focused on local operational measurement efforts and internal standards.
  • Facilitated training and sustainment of cultural changes in the way WDW addresses and implements improvements.
  • Project managed high impact construction and process improvement projects from initial identification of concerns through local measurement and reporting on specific impact to business results.
  • Acquired funding and scheduled work resulting in improved Guest Satisfaction and intent to return.
  • Facilitated a wide array of WDW Human Resource training programs, trade shows, recognition events, global communication/support and change and transition management efforts.
Director of Photography/Sales, to
OhioguidestoneCity, STATE,
General Manager, to
Lieutenant, to
The Morris GroupCity, STATE,
Teacher, to
The Puffin Bed & BreakfastCity, STATE,
Pit Reporter, to
Cape May Beach PatrolCity, STATE,
Bachelor of Arts Degree: Art/Photography, Expected in
Stockton University - Pomona, NJ
: Art History, Theology, Fine Arts, Expected in
University of Dallas - Rome,
Art History, Theology, Fine Arts
Photo, Art, auditing, blueprints, change management, conferences, Continuous Improvement, data collection, decision-making, delivery, documentation, special events, financial, focus, General Manager, GSM, Human Resource, Human Resources, image, Imaging, innovation, inspection, Leadership, logistics, Magic, Materials, Memory, PowerPoint presentations, SharePoint, negotiation, organizational, personnel, Photography, presentations, executive presentations, processes, process improvement, progress, project management, Quality, real time, reporting, researching, Research, Safety, strategy, strategic, technical support, time management, trade shows, training programs, Transportation, video

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Resume Strength

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Resume Overview

School Attended
  • Stockton University
  • University of Dallas
Job Titles Held:
  • 5S Consultant
  • Chief Photographer/Guest Service Manager
  • Organization Development Consultant Project Manager
  • Guest and Cast Experience Manager
  • Team Lead
  • Director of Photography/Sales
  • General Manager
  • Lieutenant
  • Teacher
  • Pit Reporter
  • Bachelor of Arts Degree

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