Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Address and respond to inbound callers with a pleasant demeanor.
Utilize Siebel computer program for City and Government Agency
Provide pertinent information to satisfy customer inquiries.
Accept and submit complaints regarding various issues.
Go above and beyond to resolve each and every customer's concern to the best of my ability.
Make certain all needs of the customer are met before closing calls.
Maintain a high level of Quality Assurance.
Worked independently in the field interviewing clients for the census count.
Conducted surveys on a daily basis using confidential forms.
Obtained data regarding housing population information.
Prepared data for processing by organizing information and checking for inaccuracies.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Maintained up-to-date knowledge of the store policies regarding payments, returns and exchanges.
Received multiple reviews acknowledging my level of dedication to excellent customer service.
Duties included soliciting shareholders by telephone and recording verbal votes.
Responsible for explaining all proposals regarding a particular campaign.
Required to disposition all calls accordingly by using preset codes on the computer.
Maintain a high percentile score from Quality Assurance.
Greeted and assisted over 100 customers daily and in a professional manner.
Accurately balanced cash before every shift.
Maintained a positive attitude to make customer's shopping experiences memorable and pleasant.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Received payments by cash, check, credit, vouchers, or automatic debits.
Issued receipts, refunds, credit, or change due to customers.
Worked independently in the field verifying all addresses to assure information is accurate.
Make any necessary corrections on confidential forms to be re- entered into the system.
interviewed household members for census count.
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