311 Operator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Active listening
  • Conflict resolution
  • Strong client relations
  • Courteous demeanor
  • Critical thinking
  • MS Windows proficient

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience
311 Operator, 08/2011 to Current
Urban OutfittersCarlsbad, CA,

Address and respond to inbound callers with a pleasant demeanor.

Utilize Siebel computer program for City and Government Agency


Provide pertinent information to satisfy customer inquiries.

Accept and submit complaints regarding various issues.

Go above and beyond to resolve each and every customer's concern to the best of my ability.

Make certain all needs of the customer are met before closing calls.

Maintain a high level of Quality Assurance.

Enumerator, 05/2010 to 08/2010
John Crane IncSalt Lake City, UT,

Worked independently in the field interviewing clients for the census count.

Conducted surveys on a daily basis using confidential forms.

Obtained data regarding housing population information.

Prepared data for processing by organizing information and checking for inaccuracies.

Customer Associate, 09/2009 to 01/2010
Bickford Senior LivingCrown Point, IN,

Greeted customers entering the store to ascertain what each customer wanted or needed.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Maintained up-to-date knowledge of the store policies regarding payments, returns and exchanges.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

Customer Service Representative , 05/2009 to 07/2009
Marriott Vacations WorldwideCorpus Christi, TX,

Duties included soliciting shareholders by telephone and recording verbal votes.

Responsible for explaining all proposals regarding a particular campaign.

Required to disposition all calls accordingly by using preset codes on the computer.

Maintain a high percentile score from Quality Assurance.

, 10/2008 to
Fort Myers Beach, ,
Cashier, 06/2008 to 09/2008
Marriott Vacations WorldwideCity, STATE,

Greeted and assisted over 100 customers daily and in a professional manner.

Accurately balanced cash before every shift.

Maintained a positive attitude to make customer's shopping experiences memorable and pleasant.

Cashier, 10/2007 to 02/2008
E&C Enterprises, TexacoCity, STATE,

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Received payments by cash, check, credit, vouchers, or automatic debits.

Issued receipts, refunds, credit, or change due to customers.

Checker/Enumerator, 01/2000 to 08/2000
Bj's Inc.City, STATE,

Worked independently in the field verifying all addresses to assure information is accurate.

Make any necessary corrections on confidential forms to be re- entered into the system.

interviewed household members for census count.

Educational Background
GED: , Expected in
- ,

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Resume Strength

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Resume Overview

School Attended
Job Titles Held:
  • 311 Operator
  • Enumerator
  • Customer Associate
  • Customer Service Representative
  • Cashier
  • Cashier
  • Checker/Enumerator
  • GED

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