25N/25B Resume Example U.S. Army

25N/25B

Summary

Results-driven IT professional knowledgeable about hardware systems and software programs. Well-versed in a wide range of programs, operating systems and platforms for desktops, laptops and mobile devices. Bringing a number of years of success in technical support and equipment management. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Network administration
Customer service
Organization
Software management
Hardware upgrades
Computer maintenance
Service desk support
Communication skills
Security

Team building
Communications
Troubleshooting and diagnostics
Equipment repair
Software upgrades
Hardworking mentality
Customer service
Staff development
Production monitoring

Experience

U.S. Army | Fort Bliss, TX25N/25B11/2017 - Current

Team Lead; Supervised and lead team of 7 soldiers in day to day task and field exercises. Managed work load and soldiers responsibilities. Counseled soldiers for work production and career improvement. Would ensure all soldiers were accounted for and all work was done prior to ending work day. Generated plans based on work provided and ensured all work was executed professionally and punctually.
25N : Supervise, install, operate and perform field level maintenance on IP based high speed electronic nodal systems;
integrated network control centers; network management facilities; associated multiplexing and transit cased subscriber interface equipment; communications security (COMSEC) devices; and other equipment associated with network nodal
operations. Perform network management functions in support of maintaining, troubleshooting and reengineering of nodal assets as needed in support of operational requirements.
25B : The Information Technology Specialist installs, operates and maintains computer systems and local area networks
(LAN). Performs system administration (SA) and maintains computers and servers within the computing environment
(CE) and the network environment (NE). Performs network administration (NA); installs, configures and maintains
network equipment within the LAN. Installs, operates, and maintains commercial off the shelf (COTS) equipment (i.e.
routers, switches, desktop and laptop computers). Provides SA to Tactical Battle Command Servers (TBC Server) in the
tactical operations center (TOC). Provides SA and direct support for Information Dissemination and Content Staging.
Performs Information Assurance (IA), provides the security services and attributes of availability, authentication,
confidentiality, integrity and non-repudiation; Network Operations (NETOPS) Service Desk Management, which includes
incident and problem processing, change request processing, availability management and user interaction. Assists in
the planning, configuration, management, and monitoring of the wide area network (WAN).

AT&T | Oakland, CAPREMISES TECHNICAN08/2016 - Current

Install and rearrange inside wire for IPTV, VoIP and high speed Internet
Responsible for maintaining over 90 percent efficiency and productivity.
Maintain a professional manner while working to understand and meet customer's needs.
Installs Network Interface Device (NID)
Installs VoIP services
Installation of Fiber to homes
Educated customers about their service and equipment.
Build personnel and business WAN and LAN networks.
Operate and maintain company vehicle, equipment, and supply inventory with over 40k in property.
Safely operate in various environments and weather types.
Climb telephone poles to run lines and preform maintenance to lines.

Telecom Solutions | Upland, CADoor Sales Representative06/2015 - 03/2016

Negotiated sales prices with potential buyers to elicit best profit margins for company.
Built territory-specific sales plans by reviewing competitor activities and lead spending trends.
Collaborated with team to develop effective, winning sales strategies.
Followed up with recent sales customers to establish working relationships and brand loyalty.
Finalized paperwork for sales and service policies to lock in new customers.
Sold Verizon Fios door-to-door in residential neighborhoods using persuasive marketing and sales tactics.
Management Training Position for Verizon FiOS
Spearheaded educational training workshops and product presentations.

Machine Operator | San Bernardino, CAKohls08/2012 - 01/2015

Picked orders while operating cherry picker forklift.
Safely trained new hires to operate machinery.
Drove forklift to load and unload trucks.
Team lead, managed workload for 30 plus employees during one shift.
Worked long hours during peak season.

Education and Training

Fontana A. B. Miller High School | Fontana, CAHigh School Diploma05/2012

4 year Varsity Letterman (Football)
1 year Varsity Letterman (Tennis)
1 year Varsity Letterman (Men's Volleyball)
ASB Program
Avid - College Prep
Student Tutor

El Paso Community College | El Paso, TXSome College (No Degree) in Computer Science

Accomplishments

AAM ( Army Achievement Medal )

Certifications

First Aid/CPR
Holds Secret Security Clearance

Freelance

Graphic Designer
Website Builder
PC Builder
Artist

Resume Overview

Companies Worked For:

U.S. Army
AT&T
Telecom Solutions
Machine Operator

School Attended

Fontana A. B. Miller High School
El Paso Community College

Job Titles Held:

25N/25B
PREMISES TECHNICAN
Door Sales Representative
Kohls

Degrees

High School Diploma
Some College (No Degree) in Computer Science

25N/25B Resume Example

Resume Score: 80%

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