1st Assistant Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
Restaurant * Food and Beverage * Hospitality Results-driven manager; readily visualize target and identify steps required to attain goal. Capable leader; comfortable working independently. Understand overall industry position and appropriate competitive strategies in market development. Promote, expedite and maximize performance of short- and long-range objectives. Respected team leader with record of inspiring high morale and productivity. Skilled in staff training, development and performance management to meet/exceed operational and financial goals through performance/quality improvements. Profit-driven and service-oriented professional adept at controlling food and beverage costs while maintaining highest levels of customer service. Coordinate all elements of product development with limited supervision and support. Passionate about food quality. Possess expertise in strategic and daily operations planning. Skilled and creative with marketing and advertising. Identify demographics of target clientele. Established reputation for motivational and hands-on management style that inspires teamwork. Emphasize training of all personnel in food preparation, front/back house operations and problem-solving for peak customer satisfaction. Recognize need for changes to menu and facility to capitalize on current/upcoming trends. Knowledgeable in P&L management, training, strategic planning, budgeting, financial reporting, and leadership qualifications. Led company to substantial revenue gains by establishing sales goals, initiating cost containment processes, keeping an eye on details, providing hands-on training and motivating personnel. Proficient computer skills include Microsoft Word, Excel, Publisher; POS; email communication and Internet research.
Core Strengths
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
  • Managed daily operations of business with $200,000 monthly sales through improved management techniques, attention to detail, inventory control, and developing relationships with vendors.
  • Oversaw all aspects of business operations including budgeting, cost control, payroll, accounting functions, and set/managed sales projections and growth objectives.
  • Recruited, trained, and motivated staff of cooks, cashiers and maintenance personnel.
  • Fostered a team atmosphere through improved training, communication, and motivation.
  • Ensuring clear direction and employee preparedness.
Work Experience
to Bickford Senior Living | , ,
  • Scheduled work shifts for 50-75 employees, cutting costs through redesigned processes and improvements to efficiency.
  • Monitored and purchased inventory, ensuring sufficient levels to accommodate demands.
  • Verified incoming shipments, checking that material received agreed with packing slip specifications and quantities.
  • Rejected damaged goods and arranged for their return to vendor.
  • Hands-on knowledge of several software applications including Excel and Daily Sales Report (DSR).
  • CUSTOMER SERVICE Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals.
  • Developed rapport with customers and fostered cordial atmosphere, successfully anticipated customer needs.
  • Licenses and Certifications Serve Safe.
  • Food safety certification issued by the Georgia Department of Health.
01/2009 to 01/2010 1st Assistant Manager Amdocs | Middletown, OH,
  • Employed an efficient, high-energy and professional approach to store operations management in order to: 1.
  • Balance service with cost to ensure profitability 2.
  • Promote guest satisfaction to ensure repeat business 3.
  • Coach/schedule staff to maximize performance 4.
  • Monitor staff for consistent sanitation, food quality and presentation 5.
  • Purchase/control inventory with attention to budget guidelines.
01/2006 to 01/2007 Technology Specialist Wildor Restaurant Group | Durham, NC,
  • Responsible to the store manager for customer invoices, product protection plans, and inventory.
  • 1.
  • Assisted customers with all of their computer accessory needs.
  • 2.
  • Performed in-house wireless presentations for both residential and business clients.
  • 3.
  • Provided tech support via telephone for all inquiring customers.
01/2003 to 01/2006 General Manager McDonald's | City, STATE,
  • Managing a high volume restaurant & improving all controllable costs thereby maximizing financial performance.
  • Also responsible for effectively developing, managing and leading the restaurant team to provide excellent service.
  • Duties: 1.
  • Ensuring the highest standards of food and beverage service.
  • 2.
  • Keeping control of food and labor costs.
  • 3.
  • Ensuring health and safety and hygiene procedures and standards are maintained.
  • 4.
  • Responsible for recruiting, training & developing restaurant staff.
  • 5.
  • Dealing with and resolving customer complaints.
  • 6.
  • Maximizing all business opportunities to drive sales.
  • 7.
  • Communicating with the kitchen staff to ensure efficient food service.
  • 8.
  • Purchasing stock, supplies and negotiating best prices with trade suppliers.
  • 9.
  • Creating a great atmosphere and being an inspirational leader.
  • 10.
  • Monitoring sales and writing informative reports for the restaurant owner.
Educational Background
Expected in 1992 H.S. Diploma | Peach County High School, Fort Valley, GA GPA:
approach, Balance, budget, Coach, clientele, clients, CUSTOMER SERVICE, Department of Health, financial, inventory, Managing, Excel, word, negotiating, operations management, presentations, processes, Purchasing, quality, rapport, recruiting, safety, Sales, tech support, telephone
Professional Affiliations
Member, National Restaurant Association Member, Georgia Restaurant Association

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Resume Strength

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Resume Overview

School Attended
  • Peach County High School
Job Titles Held:
  • 1st Assistant Manager
  • Technology Specialist
  • General Manager
  • H.S. Diploma

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