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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 10 years in retail. Areas of expertise include Team Management, Sales and exceptional Customer Service.
Skills
  • Inventory control procedures
  • Management
  • Cash handling accuracy
  • Organized
  • Time management
  • Bilingual 
  • Types 40+ WPM
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Superb sales professional
  • Personnel training and development
  • Microsoft Office
Experience
Retail Sales Associate, 05/2015 to Current
Lacrosse Footwear, Inc. Renton, WA,
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Consulted with customers on the latest cell phone models.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Built customer confidence by actively listening to their concerns and giving appropriate feedback. 
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Informed customers about all product lines and services offered by the company, as well as discuss phone plans and listen to customers needs to better determine proper recommendations that best suit the customer .
Processed all sales transactions accurately and in a timely fashion.
​Convert consumer accounts to business while adding sales growth.
Team Lead Sales Consultant, 06/2014 to 05/2015
Kneaders Bakery & Cafe Tempe, AZ,
Established more than 30 new accounts on a monthly basis.
Listened to customer needs and preferences to provide accurate advice so I can have effective sales growth conversations and efficient customer service.
∙Provided sales coaching assistants to sales associates as needed.
∙Sold $3,000+ accessories on a monthly basis.
∙ Always obtained my sales quotas by 120% each month.
Assistant Manager, 05/2011 to 2013
Johns Hopkins Medicine Tampa, FL,
∙ Consistently increased monthly and annual profit gains for both Austin Texas locations with a 22% increase at North Austin location, and 31% increase in South Austin location.
∙Educated members on wireless products while actively cross-selling services and other service providers to better fit Costco member needs. (AT&T, T-mobile, and Verizon)
∙Maintained 100% accuracy on contracts, decreased charge backs by 28%, and increased customer rapport by a ration of 3 out of 10 members recommending us to family and friends for all their wireless needs.
∙Boosted referral business by establishing relationships with Costco members and employees, which then increased sales and profits every month in both locations by average of 26% in sales growth and a average of 18% in increased profit.
∙ Accurately processed sales and inventory audits monthly with 0% errors each time, thus saving the company $3,000+ in charge backs through incorrectly entered sales and or missing inventory.
Retail Manager, 2004 to 05/2011
Radio Shack City, STATE,
∙Delivered excellent customer service by greeting and assisting each customer.
∙Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Opened a new store location and assisted in recruiting and training new staff.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
∙Directed and Supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
∙Determined staff promotions and demotions, and terminated employees when necessary.
Fulfilled customer shipping needs using UPS and USPS methods.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
∙Surpassed sales goals by an average of 35% above targeted sales goal each month averaging 135% to goal at the end of each year.
∙ As the store  manager I took it upon myself to outsource for new customer sales by setting up special events every weekend promoting, selling and building customer rapport outside the store level.
∙ Provided customers with wireless solutions through Sprint/Nextel, AT&T, T-mobile and Verizon.
∙Weekly performances with coaching each associate on time each week if associate was not 100% to target each week.
Education and Training
GED: General, Expected in
to
Stony Point High School - Round Rock , TX
GPA:
: Business Management, Expected in
to
Answers University - ,
GPA:
Radio Shack
: HVAC, Expected in
to
Capital City Trade and Technical School - Austin , TX
GPA:
Sales, installations and Repairs
Activities and Honors

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Stony Point High School
  • Answers University
  • Capital City Trade and Technical School
Job Titles Held:
  • Retail Sales Associate
  • Team Lead Sales Consultant
  • Assistant Manager
  • Retail Manager
Degrees
  • GED

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