Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs, streamlining operations and cultivates positive customer relationships through clear and helpful communication.
Human resource laws knowledge
 WPM typing speed
Articulate and well-spoken
Excellent communication skills
Professional phone etiquette
Excellent planner and coordinator
Works well under pressure
Administrative support specialist
Employee training and development
- Benefits and payroll coordination - Staff recruiting and retention - ADP - Background checks - HR department startup - Payroll processing - Exit interviews - Time management
09/2014 to 10/2014
Operations Director La O Samoa - a subdivision of Help U Solar LLC – Pago Pago, 96799, AS
Managing about 15 - 20 Sales Team members in promoting solar, educate the people of American Samoa about its features and benefits.
This opportunity was only temporary for 1 month only.
Able to sign up approximately more than 4,000 new solar customers during this period.
Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
Gathered personnel records from all employees from each department.
Edited job position announcements before authorizing a post.
Coordinated and conducted new hire pre-interviews.
08/2014 to 09/2014
Project Developer/Solar ConsultantIsland Sun Solar LLC – Honolulu, Hawaii HI
Explain in full details the features and benefits of going solar with customers at their home.
Responsible for making sure that all the questions or concerns are respectively answered and explained.
Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Responded to all customer inquiries thoroughly and professionally.
06/2014 to 08/2014
Managing DirectorHelp U Solar LLC – Honolulu Farrington, Hawaii HI
Manage both the revenue and cost elements of a company's income (Profit & Loss); Responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit making results for an organization.
Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Maintains quality service by establishing and enforcing organization standards.
Contributes to team effort by accomplishing related results as needed.
11/2013 to 06/2014
Scheduler/AdminSunrun Hawaii – Honolulu, Hawaii
Service and Supply Management, Informing Others, Tracking Budget Expenses, Delegation, Staffing, Managing Processes, Supervision, Developing Standards, Promoting Process Improvement, Cost Control, Reporting Skills using a range of office software, including email, spreadsheets and databases; managing filing systems; management of social media; developing and implementing new administrative systems, such as record management; recording office expenditure and managing the budget; organizing and chairing meetings with your staff overseeing the recruitment of new staff, sometimes including training and induction.
Ensuring adequate staff levels to cover for absences and peaks in workload, often by using temping agencies.
carrying out staff appraisals, managing performance and disciplining staff; delegating work to staff and managing their workload and output; promoting staff development and training; implementing and promoting equality and diversity policy; writing reports for senior management and delivering presentations; responding to customer enquiries and complaints Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
Completes operational requirements by scheduling and assigning employees; following up on work results.
Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Initially hired to schedule then tasked to take on added duties of human resources for 250 personnel on different islands.
Administering hire/fire decisions and documentation of up to 100 applicants per month.
High security guard turnover and fluctuating workload are common in the industry.
Ensuring that the right security guard with the right skills are deployed to the right post at the right time will provide the required level of services, avert risks, and minimize potential liability.
Setting assignments and schedule security officers using whatever is easiest and most effective for scheduling tasks.
Located industry standard shift patterns & schedule plans, created rolling work schedules - from days to years.
Defined work locations (sites, posts, gates, etc.) 24 hour fixed and rotating shift schedules to meet staff scheduling needs of commercial, corporate, and industrial security clients.
Tracked all training, vacation, sick leave, and other off-work requests made any changes as necessary.
Know instantly where the security officers are assigned from a computer screen.
To see absentees, on-call, training, who are off-work and why or overtime situations shift and rotation scheduling for any location on any date.
Created standard reports to gain visibility into scheduling activities and cost data at all locations, groups of locations, or a specific location.
Identified applicable skills and certifications for any officer.
Define skills and certifications related to special training, experience Defined hourly cost, overtime exempt status and work hour constraints for each officer.
Set overtime policies for business.
Standard reports provided labor cost details and summary data associated with the schedules you created over any specified period.
Export labor cost data for payroll and accounting purposes.
Addressed and resolved general payroll-related inquires.
Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
Implemented a tracking database for employee professional development and licensure renewal credits.
06/2012 to 06/2013
Patrol SupervisorStar Protection Agency – Honolulu, Hawaii HI
schedule, train, evaluate for hire, monitor document and review progress.
Communicate effectively between various consumers and employees.
11/2009 to 07/2010
Crew MemberMcDonald's Restaurant – Waipahu St Waipahu, Hawaii HI
customer service short term position to deal with family health crisis.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Assisted customers with food selection, inquiries and order customization requests.
11/2009 to 05/2010
Sales AssociateKmart Waipahu, Hawaii – St Waipahu, HI
short term position to deal with family health crisis.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.
Helped drive sales goals and achieve monthly quotas.
Dedicated to continuously improving sales abilities and product knowledge.
07/2007 to 12/2008
TellerANZ- Amerika Samoa Bank Pago Pago – Pago Pago, American Samoa
entered as Teller, received promotion to Loan Processor and promoted to Electronic Funds Transfer.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Referred unresolved customer grievances to designated departments for further investigation.
Managed high call volume with tact and professionalism.
Initiated operations improvements to improve overall call center productivity.
08/2006 to 05/2007
Student Government President/ Business Dept. InternAmerican Samoa Community College Pago Pago – Pago Pago, American Samoa
Student Government Association President working as an intern with direct interface with outside accounting firm responsible for entry of college banking and accounting data.
Bachelor of Science: Business Administration University of Hawaii - West Oahu - Kapolei, HI
on-going business courses) West Oahu
Continuing towards Bachelors 2009 to current
Continuing Education in Business Administration/Accounting
Associate of Arts: Pre-Law & Liberal Arts American Samoa Community College -
Coursework in Finance and Accounting
Business Union College - Lincoln, Nebraska Business
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Companies Worked For:
La O Samoa - a subdivision of Help U Solar LLC
Island Sun Solar LLC
Help U Solar LLC
Jan Guard Hawaii, Inc
Star Protection Agency
Kmart Waipahu, Hawaii
ANZ- Amerika Samoa Bank Pago Pago
American Samoa Community College Pago Pago
University of Hawaii - West Oahu
American Samoa Community College
Job Titles Held:
Project Developer/Solar Consultant
Scheduler/ HR & Operations Admin Assist
Student Government President/ Business Dept. Intern
Bachelor of Science : Business Administration Associate of Arts : Pre-Law & Liberal Arts Business
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