Want to use this resume?
Jameson Gould
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Energetic and friendly Reservation Agent with 9 years career experience in hotel reservations and hospitality services environments. Possesses exceptional competencies in sales and service guest account maintenance and hotel event coordination. Demonstrates first-rate problem solving and communication skills.
Core Qualifications
|
|
Experience
Reservation Agent
3/1/2012 – Current
Company Name
City, State
- Accurately log packages mail parcels and various deliveries for resort guests.
- Reconcile guest accounts against room service spa treatments and restaurant purchases credited to room.
- Facilitate guest check-outs by providing detailed and accurate statements collecting and processing payments and ensuring satisfaction of resort stay.
Reservation Agent
7/1/2008 – 3/1/2012
Company Name
City, State
- Obtained and processed guest credit cards for room service payment and incidentals.
- Assisted guests with issues and complaints and elevated problems to supervisor level when necessary.
- Answered incoming calls for reservations confirmations guest questions and room need requests.
Reservation Agent
6/1/2005 – 7/1/2008
Company Name
City, State
- Maintained updated knowledge of local attractions resort activities and events and dining accommodations.
- Processed guests registration in efficient and timely manner and offering room upgrades when available.
- Provided guest room assignments keys directions and information on concierge services.
Education
Associate of Applied Science – Hospitality Management
2005
University Name
City, State
There are plenty of opportunities to land a Reservation Agent job position, but it won’t just be handed to you. Crafting a Reservation Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.
