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Home: 000-000-0000 | Cell: 000-000-0000
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Energetic and friendly Reservation Agent with 9 years career experience in hotel reservations and hospitality services environments. Possesses exceptional competencies in sales and service guest account maintenance and hotel event coordination. Demonstrates first-rate problem solving and communication skills.
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- Accurately log packages mail parcels and various deliveries for resort guests.
- Reconcile guest accounts against room service spa treatments and restaurant purchases credited to room.
- Facilitate guest check-outs by providing detailed and accurate statements collecting and processing payments and ensuring satisfaction of resort stay.
- Obtained and processed guest credit cards for room service payment and incidentals.
- Assisted guests with issues and complaints and elevated problems to supervisor level when necessary.
- Answered incoming calls for reservations confirmations guest questions and room need requests.
- Maintained updated knowledge of local attractions resort activities and events and dining accommodations.
- Processed guests registration in efficient and timely manner and offering room upgrades when available.
- Provided guest room assignments keys directions and information on concierge services.
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