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Home: 000-000-0000 | Cell: 000-000-0000
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Friendly and courteous Customer Support Specialist has good interpersonal skills and the ability to resolve customer issues.Has good social communication and problem-solving abilities.Possesses a high school diploma and has six years of experience working as a Customer Support Specialist in the retail environment.
- Very customer-service focused
- Conducts all interactions with courtesy
- Excellent interpersonal and oral communication skills
- Good critical thinking and problem-solving abilities
- Able to answer questions and to take returns
- Reports all issues to management immediately
- Good telephone skills
- Excellent fraud detection
- Excellent listening skills and the ability to answer questions
- Believes in service with a smile
- Worked at the customer service station.
- Processed returns and addressed complaints.
- Reviewed receipts to ensure validity of purchase.
- Reported suspected fraud to management immediately.
- Interacted with courtesy and respect at all times.
- Performed gift-wrapping of items during holidays.
- Worked at the Customer Service and Returns Desk.
- Processed returns and examined receipts to validate purchase.
- Notified management immediately of any attempted fraudulent returns.
- Answered phones and answered questions.
- Assisted customers with locating items in the store.
- Issued and refilled gift cards.
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