Customer Support Specialist Resume Examples

Friendly and courteous Customer Support Specialist has good interpersonal skills and the ability to resolve customer issues.Has good social communication and problem-solving abilities.Possesses a high school diploma and has six years of experience working as a Customer Support Specialist in the retail environment.

• Very customer-service focused
• Conducts all interactions with courtesy
• Excellent interpersonal and oral communication skills
• Good critical thinking and problem-solving abilities
• Able to answer questions and to take returns
• Reports all issues to management immediately
• Good telephone skills
• Excellent fraud detection
• Excellent listening skills and the ability to answer questions
• Believes in service with a smile

• Worked at the customer service station.
• Processed returns and addressed complaints.
• Reviewed receipts to ensure validity of purchase.
• Reported suspected fraud to management immediately.
• Interacted with courtesy and respect at all times.
• Performed gift-wrapping of items during holidays.

• Worked at the Customer Service and Returns Desk.
• Processed returns and examined receipts to validate purchase.
• Notified management immediately of any attempted fraudulent returns.
• Answered phones and answered questions.
• Assisted customers with locating items in the store.
• Issued and refilled gift cards.