Customer Service Supervisor Resume Examples

Let our Customer Service Supervisor resume examples lend you a helping hand during your job search! We have professional samples you can personalize to create your resume and land the job.

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Customer Service Supervisor resume
summary examples

To make your resume pass the seven seconds recruiters spend eyeing a resume, write an impactful resume opener.

The resume summary consists of a two to three-sentence paragraph introducing yourself to potential employers by featuring your top skills and professional abilities.

Think of it like a business pitch. Your knowledge and experiences are the product you have to sell to the investor, in this case, the employer.

If you have plenty of work experience in your desired field, choose the professional summary approach.

If this is your first time applying for a Customer Service Supervisor position, use the objective statement, which allows you to share your skills as they relate to your career goals.

You can compare these two approaches in the examples below to determine which is better for your situation.

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Good example:

“ Proven customer service supervisor with 8+ years of experience leading teams to exceed customer satisfaction goals. Skilled in resolving customer issues quickly and efficiently, while utilizing strong interpersonal and communication skills. Committed to providing an exceptional customer experience and cultivating a positive work environment.”

Why this example passes:

  • Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
  • Shows career length, 11 years.
  • Mentions employer-desired skills: student motivation and interactive lessons.
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Bad example:

“ Experienced customer service professional with strong communication skills. Enjoys helping customers and finding solutions to their problems. Looking to use my experience to contribute to a successful team.”

Why this example fails:

  • Doesn’t include any numbers that quantify customer service supervisor’s performance
  • Uses vague descriptions and skills.
  • Doesn’t include years of teaching experience.

The fastest way to write your
professional summary

Impress employers by featuring must-have skills for a Customer Service Supervisor and achievements that make you an irresistible employee. Find the best content suggestions for your professional summary in our Resume Builder that will wow recruiters.

  • 1

    Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.

  • 2

    Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!

  • 3

    All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!

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Customer Service Supervisor resume work
experience examples

A big part of your resume’s content will live in your work experience, so you’ve got to put in the extra effort to make it stand out. This section should feature achievements that show recruiters you have what they’re looking for if you want to write a good resume.

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Good example:

Rolling Meadows Middle School I Rolling Meadows, IL I 8/2018-current

  • Supervised a team of 10 customer service representatives, providing training and guidance to ensure customer satisfaction and quality service
  • Developed and implemented customer service policies and procedures to improve customer service quality and efficiency
  • Monitored customer service metrics to identify areas of improvement and ensure customer service goals were met
  • Collaborated with other departments to resolve customer service issues and ensure customer satisfaction.

Why this example passes:

  • Numbers and statistics add detail and quantify the results this customer service supervisor delivers: 4% improvement and a class size of 20-25.
  • Good use of strong words and active language.
  • References specialized value cahier provides with “individualized lesson plans.”
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Bad example:

Emily Dickinson Elementary I Redmond, WA I 4/2022-present

  • Answered customer inquiries
  • Supervised customer service team
  • Resolved customer complaints
  • Trained new employees

Why this example fails:

  • Lacks numbers or statistics.
  • Describes general tasks, not teaching achievements or career highlights.
  • Uses active verbs, but doesn’t focus on results.

Customer Service Supervisor resume skills examples

Here are 18 sample skills for customer service supervisor:

  • Problem-Solving
  • Time Management
  • Schedule Management
  • Cross-Functional Collaboration
  • Records Management
  • Customer Service
  • Quality Assurance
  • Account Management
  • Performance Management
  • Team Building
  • Customer Relations
  • Schedule Coordination
  • Workflow Coordination
  • Delegating Work
  • Policy Enforcement
  • New Hire Training
  • Performance Evaluation
  • Employee Scheduling

You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.

Examples of additional resume sections

Your Customer Service Supervisor resume must include the following: contact information, resume summary, work experience, skills and education. These are the five main resume sections; however, you can customize your resume with additional sections.

Here are some examples of optional customer service supervisor resume sections that you could add to provide greater detail:

  • References
  • Languages
  • Additional skills
  • Certifications
  • Accomplishments
  • Professional skills
  • Soft skills
  • Overview

Ensure you only share relevant qualifications in your resume’s additional sections. Better to have a concise resume that’s quick to read!

Examples of resume formats

Every resume has a specific layout to organize all sections, also called a resume format. You’ll see examples of the three resume formats: chronological, functional and combination.

The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer service supervisor.

How to choose a resume format

0-3
Years of experience

Functional formats

  • Focus on skills.
  • Best for first-time customer service supervisor who lack work experience.
  • Good for people re-entering workforce.
  • May omit dates in the work history section.
Organization:
  • Skills listed above work experience.

3-10
Years of experience

Combination formats

  • Balance skills and work history.
  • Ideal for mid-career customer service supervisor.
  • Suitable for career changers and people seeking promotion.
Organization:
  • Skills next to or above work experience.

10+
Years of experience

Chronological formats

  • Put the most focus on work history.
  • Best for customer service supervisor with a long, steady career.
  • Most popular format.
  • Preferred by recruiters.
Organization:
  • Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer service supervisor resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!

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