Customer Service Representative Resume Examples

Prepare for the job search with our customer service representative resume examples! Find expert tips and resume samples to help you land the job.


Customer Service Representatives resume
summary examples

Recruiters spend an average of seven seconds scanning each resume; therefore, your resume’s opening section needs to grab their attention quickly.

When writing your resume summary, you must showcase your best customer service talents and the professional qualifications for your desired position.

If you’re an experienced customer service representative, you should go for the professional summary approach, which focuses on how you fulfill the job requirements.

However, if you’re just starting in the customer service industry, you would do better with an objective statement that lets you share your skill set and communicate your career aspirations.

Compare the following examples of a professional summary and an objective statement to determine your best choice.

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Good example:

“ Highly motivated Customer Service Representative with 5+ years of experience providing excellent customer service and support. Proven track record of resolving customer complaints and increasing customer satisfaction by 20%. Possess excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies.”

Why this example passes:

  • Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
  • Shows career length, 11 years.
  • Mentions employer-desired skills: student motivation and interactive lessons.
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Bad example:

“ Highly motivated individual with excellent communication skills. Experienced in providing customer service and resolving customer issues. Committed to providing excellent customer service in a timely manner.”

Why this example fails:

  • Doesn’t include any numbers that quantify customer service representatives’s performance
  • Uses vague descriptions and skills.
  • Doesn’t include years of teaching experience.

The fastest way to write your
professional summary

Customer service professionals understand the importance of attention to detail and maintaining high standards. Those values also apply when writing your professional summary, so take advantage of our Resume Builder’s expertly written content suggestions and finish writing your resume in 15 minutes!

  • 1

    Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.

  • 2

    Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!

  • 3

    All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!

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Customer Service Representatives resume work experience examples

One of the most fundamental sections of your resume is the work experience. Including skills and accomplishments in your work experience section relevant to your customer service role is critical to writing a good resume. Compare these work experience examples to understand which information makes a winning resume and what elements make your resume fall short.
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Good example:

Rolling Meadows Middle School I Rolling Meadows, IL I 8/2018-current

  • Provided excellent customer service to over 500 customers daily, resolving inquiries and complaints quickly and efficiently
  • Developed customer service protocols, standards, and procedures to improve customer satisfaction and loyalty
  • Built relationships with customers to ensure repeat business and positive reviews
  • Assisted in training new customer service representatives to ensure consistent customer service standards.

Why this example passes:

  • Numbers and statistics add detail and quantify the results this customer service representatives delivers: 4% improvement and a class size of 20-25.
  • Good use of strong words and active language.
  • References specialized value cahier provides with “individualized lesson plans.”
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Bad example:

Emily Dickinson Elementary I Redmond, WA I 4/2022-present

  • Answered customer inquiries
  • Assisted customers with orders
  • Resolved customer complaints
  • Handled customer service inquiries.

Why this example fails:

  • Lacks numbers or statistics.
  • Describes general tasks, not teaching achievements or career highlights.
  • Uses active verbs, but doesn’t focus on results.

Customer Service Representatives resume skills examples

Here are 18 sample skills for customer service representatives:

  • Research
  • Problem Resolution
  • Conflict Resolution
  • Scheduling
  • Data Entry
  • Paperwork Processing
  • Quality Control
  • Customer Service
  • Account Management
  • Route Management
  • Delivery Scheduling
  • Client Relations
  • Administrative Support
  • Lead Generation
  • Report Preparation
  • Clerical Support
  • Appointment Scheduling
  • Product Promotion

You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.

Examples of additional resume sections

Your customer service representative resume must include your contact information, professional summary, work experience, skills and education. You can further customize your resume with extra sections to showcase other qualifications.

Here are some examples of optional customer service representatives resume sections that you could add to provide greater detail:

  • References
  • Additional skills
  • Languages
  • Certifications
  • Professional skills
  • Soft skills
  • Timeline
  • Photo

Include additional sections if they offer value to your potential employer. Any achievements that don’t directly prove you’d be a great customer service representative should be left out in favor of job-relevant information.

Examples of resume formats

There’s no single way to write a resume. There are three resume formats that organize your resume sections: chronological, functional and combination.

The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer service representatives.

How to choose a resume format

Years of experience

Functional formats

  • Focus on skills.
  • Best for first-time customer service representatives who lack work experience.
  • Good for people re-entering workforce.
  • May omit dates in the work history section.
  • Skills listed above work experience.

Years of experience

Combination formats

  • Balance skills and work history.
  • Ideal for mid-career customer service representatives.
  • Suitable for career changers and people seeking promotion.
  • Skills next to or above work experience.

Years of experience

Chronological formats

  • Put the most focus on work history.
  • Best for customer service representatives with a long, steady career.
  • Most popular format.
  • Preferred by recruiters.
  • Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a customer service representatives resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!

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