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Regional Director of Operations Resume Example

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REGIONAL DIRECTOR OF OPERATIONS
Professional Summary
Innovative operations director with proven ability to enhance operational efficiencies and deliver world class service while nurturing partner success.
Skills
  • Innovative business leader
  • Change leader
  • Creative problem solver
  • Experienced operations director
Work History
Regional Director of OperationsStarbucks Coffee Company - Austin, TX03/2008 - Current
  • Manage P&L responsibilities for 98 company operated stores with topline sales exceeding $116M and part of South Central regional team leading US Retail results in bottom line profitability
  • Led strategic efforts across US Retail to "Respect our Customers time" by maximizing operational efficiencies in drive thru stores and created innovative approach to maximize sales opportunities
  • Selected as part of the Sunbelt Division's high talent team to reinvigorate coffee sales by building cross-functional relationships the Taste, Talk and Recommend strategy enhanced partner selling behaviors across 4,000 company operated and licensed stores
  • Top Area performance for delivering world class service by driving the highest peak transaction growth at 7.9% YOY in US Retail FY 2011 
Interim Regional Director of OperationsStarbucks Coffee Company - Dallas, TX01/2007 - 05/2007
  • Responsible for setting goals with district manager team, communicating key responsibilities and practices as well as developing strategic, operational plans for the area
  • Successful 2007 machine sale performance, delivering $258k in total sales and recognized for Top 10 US Retail performance overall

Field Implementation ManagerStarbucks Coffee Company - Dallas, TX06/2006 - 03/2008
  • Responsible for managing regional priorities for over 525 stores throughout Texas and Oklahoma by utilizing project management skills and developing cross-functional teams to support the regional operations team
  • Managed the assigned implementation calendar by integrating US Retail plans with regional planning while preparing specific projects for implementation
  • Maintained cross-functional relationships with effective communication at the Seattle Support Center ensuring role clarity and clear responsibilities across all projects
Retail District ManagerStarbucks Coffee Company - San Antonio, TX02/2000 - 06/2006
  • Inspired a talent legacy within the district at all levels.  Responsible for developing a store to district manager, and with a high growth, district consistently developing assistant store manager talent to open new stores while further developing the shift supervisor and barista pipeline to a strong and deep level
  • Demonstrated strong coaching and training skills with responsibility as DM Coach to train new district manager's
  • Responsible for opening South Texas market of 6 company operated stores beginning September 2003 while effectively balancing existing district to exceed sales targets by 6.5% overall
Assistant Store DirectorHEB Grocery Co. - San Antonio, TX01/1995 - 02/2000
  • Demonstrated sales excellence with $40k YOY weekly increase.  Leveraged sales growth by effectively flowing controllables for profitable store income. 
  • Responsible for developing high quality managers by promoting 5 department managers to larger volume stores
  • Created "Central Checkout Olympics" with development aimed at increasing customer service and productivity resulting in a 6% increase with secret shoppers within the first 30 days of training
Education
Bachelor of Arts: PsychologyUniversity of Texas, San Antonio - San Antonio, TX1994
Certifications
University of Texas at Austin, McCombs Schools of BusinessCertificates in
  • Strategic Management
  • Strategic Decision Making
  • Leading Change
Affiliations
Junior League of Austin, member 2012 to present
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Resume Overview

Companies Worked For:

  • Starbucks Coffee Company
  • HEB Grocery Co.

School Attended

  • University of Texas, San Antonio

Job Titles Held:

  • Regional Director of Operations
  • Interim Regional Director of Operations
  • Field Implementation Manager
  • Retail District Manager
  • Assistant Store Director

Degrees

  • Bachelor of Arts : Psychology

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