Innovative operations director with proven ability to enhance operational efficiencies and deliver world class service while nurturing partner success.
Skills
Innovative business leader
Change leader
Creative problem solver
Experienced operations director
Work History
Regional Director of OperationsStarbucks Coffee Company - Austin, TX03/2008 - Current
Manage P&L responsibilities for 98 company operated stores with topline sales exceeding $116M and part of South Central regional team leading US Retail results in bottom line profitability
Led strategic efforts across US Retail to "Respect our Customers time" by maximizing operational efficiencies in drive thru stores and created innovative approach to maximize sales opportunities
Selected as part of the Sunbelt Division's high talent team to reinvigorate coffee sales by building cross-functional relationships the Taste, Talk and Recommend strategy enhanced partner selling behaviors across 4,000 company operated and licensed stores
Top Area performance for delivering world class service by driving the highest peak transaction growth at 7.9% YOY in US Retail FY 2011
Interim Regional Director of OperationsStarbucks Coffee Company - Dallas, TX01/2007 - 05/2007
Responsible for setting goals with district manager team, communicating key responsibilities and practices as well as developing strategic, operational plans for the area
Successful 2007 machine sale performance, delivering $258k in total sales and recognized for Top 10 US Retail performance overall
Field Implementation ManagerStarbucks Coffee Company - Dallas, TX06/2006 - 03/2008
Responsible for managing regional priorities for over 525 stores throughout Texas and Oklahoma by utilizing project management skills and developing cross-functional teams to support the regional operations team
Managed the assigned implementation calendar by integrating US Retail plans with regional planning while preparing specific projects for implementation
Maintained cross-functional relationships with effective communication at the Seattle Support Center ensuring role clarity and clear responsibilities across all projects
Retail District ManagerStarbucks Coffee Company - San Antonio, TX02/2000 - 06/2006
Inspired a talent legacy within the district at all levels. Responsible for developing a store to district manager, and with a high growth, district consistently developing assistant store manager talent to open new stores while further developing the shift supervisor and barista pipeline to a strong and deep level
Demonstrated strong coaching and training skills with responsibility as DM Coach to train new district manager's
Responsible for opening South Texas market of 6 company operated stores beginning September 2003 while effectively balancing existing district to exceed sales targets by 6.5% overall
Assistant Store DirectorHEB Grocery Co. - San Antonio, TX01/1995 - 02/2000
Demonstrated sales excellence with $40k YOY weekly increase. Leveraged sales growth by effectively flowing controllables for profitable store income.
Responsible for developing high quality managers by promoting 5 department managers to larger volume stores
Created "Central Checkout Olympics" with development aimed at increasing customer service and productivity resulting in a 6% increase with secret shoppers within the first 30 days of training
Education
Bachelor of Arts: PsychologyUniversity of Texas, San Antonio - San Antonio, TX1994
Certifications
University of Texas at Austin, McCombs Schools of Business Certificates in
