Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Word, Microsoft Works, Excel, and Power Point
Programs: Oracle, Symposium, Symix, MFG, OTIS, PDQ/Poets, Knowledge Base, COGNOS, M2O, Studio Tools, Context, C++
Accomplishments
Experience
Certified Occupational Therapy Assistant, 10/2016 to Present Kids Care Home Health – Cleburne, TX,
Provide care to adult patients in an acute and skilled care inpatient setting with varying diagnoses.
Also work in an outpatient clinic.
Common diagnoses seen are: ulnar nerve paresthesia, cubital tunnel syndrome, tendon rupture, lateral epicondylitis, medial epicondylitis, cubital tunnel syndrome, tendon transfer, radial fracture, ulnar fractures, and lymphedema.
Types of treatment: ADL's, IADL's, therapeutic exercise, use of adaptive equipment with ADL's, modalities, manual therapy.
Associate m Product Program Analyst, 09/2016 to 01/2016 Lowe's – Bolingbrook, IL,
Product Programming - Program the product configuration as required in the proposed design.
Assist in resolving production order issues.
Create and update documentation for changes made to systems.
Communicate the status of tasks to the appropriate parties.
Quality Insurance - Ensure the program is going to our customers with no issues.
National Accounts Sales Support Assistant, 10/2016 to 09/2016 Pella Corporation – City, STATE,
Process credit & return goods authorization requests from Pella's external National Account Sales Reps.
Order no-charge parts for Pella's external National Account Sales Reps & National Account Support Specialists.
Respond to emails that are sent from customers via Pella's web site.
Make arrangements with various plants to schedule pick up of parts.
Created credit training for the customer service department to ensure the correct.
plant is charged for the errors or damages to products and parts sent out.
Implemented the National Accounts Sales Support Assistant training manual.
Customer Service, 02/2016 to 10/2016 Pella Corporation – City, STATE,
Receive incoming phone contacts from customers, national account chain stores, and some Pella Direct Sales Network.
Knowledge of all Pella products current & obsolete.
Ensure that the customers, and the corporations requirements, and demands are met.
Extra responsibilities: responded and handled voicemails, web logs, service requests, and issue credits as assigned by the specialists.
Education
Associate's degree: , Expected in May 2006 Indian Hills Community College - Ottumwa, IA GPA:
Associate of Applied Science: Occupational Therapy Assistant, Expected in August 2012 Indian Hills Community College - Ottumwa, IA GPA: Occupational Therapy Assistant
Certifications
CPR, Mandatory Reporter training, NBCOT certified
Additional Information
Awards
Dean's List Summer 2011, IHCC
President's List Spring 2012, IHCC
President's List Summer 2012, IHCC
Skills
adaptive equipment, C++, COGNOS, Computer Experience, CPR, credit, customer service, Direct Sales, documentation, Insurance, MFG, Excel, Power Point, Word, Microsoft Works, Network, Oracle, pick, Programming, Quality, Reporter, Sales, Sales Support, Symposium, phone, therapy, web site, Word Processing
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