Regional Operations Manager with 27 years background in general banking and regulatory requirements. Excels in Bank Operations and Compliance Management. Proactive in identifying operational risks and implementing solutions.
Proficient in Microsoft Suite
Excellent written and verbal communication skills
Able to work independently
Strong compliance monitoring and audit skills
Ability to multi-task and set priorities
Sound understanding of quality controls and ROA
Achieved 90% or higher all 4 quarters in Quality Service Standards
Conducted Branch Relocations and New Branch Openings
Assisted with a 2 for 1 relocation in Crossville, TN
Headed 3 Branch Consolidations/Closures
Achieved a strong audit rating(A and B) during external Branch Audits
Regional Operations ManagerMay 2007 to Current Regions Bank － Chattanooga, Tennessee
Supervise 15 branches and 250 associates, operationally.
Conduct semi-annual Branch Risk Control Assessments and recommend appropriate corrective actions.
Facilitate annual BSA/AML and OFAC training for branch associates to include ROA guidelines .
Oversee daily risk exceptions like NAS, BCIP, EDD to ensure timely and proper resolutions.
Develop operational best practices within market
Champion the implementation of new operational initiatives and projects within the branches.
Chair monthly operations and compliance meetings
Evaluate and resolve non-routine, complex and unexpected operational issues.
Branch ManagerJan 2006 to Apr 2007 Regions Bank － Chattanooga, TN
Lead a team of 15 associates and managed 3 locations
Ensured that business transactions and operational practices complied with regulations and the code of conduct
Accomplished Annuity Specialist
Developed strong skills in client relations through extensive networking and as the banks' liaison coordinating and presenting annuity seminars at organizations, businesses, and church groups.
Successfully conducted outside sales efforts to generate new business relationships
Assistant ManagerAug 2002 to Dec 2005 Amsouth Bank － Mobile, AL
Assisted in managing overall operations and administration of the banking center.
Oversaw banking center tellers, teller supervisors, and financial service representatives.
Conducted ongoing analyses to evaluate the efficiency, productivity and quality of operations and services.
Supervised job performances to ensure adherence to federal regulations, company guidelines, policies, and procedures.
Examined custody controls and coordinated monthly risk assessments.
Planned daily schedules and delegated work responsibilities .
Studies in Organizational ManagementUniversity of Mobile － Mobile, AL, US
Accounting CoursesUniversity of South Alabama － Mobile, AL, US
Management CourseBishop State Community College － Mobile, AL, US
Law Business & Society, Critical Decision Making, Principles of Micro/ Macroeconomics CurriculumUniversity of Alabama － Tuscaloosa, AL, US