I have 8 years of successful managerial experience with a proven record of customer sustainability and continuous business growth while working in the medical industry. I have built strong customer focused teams trained to respond effectively to customers' needs. I have improved operational efficiencies resulting in the highest standard of service in the industry. I have the skills, experience, and track record to be an effective manager with the ability to train and develop our National Sizewise family as we continue to grow.
High Level Management Experience
Profitable and Efficient Track Record
Dedicated, Team Player
Customer Service Driven
Effective Trainer of Others
Medical Equipment Repair and Maintenance Experience
Responsible for the appearance and functionality of six service centers, maintenance and care of 22 site vehicles, and oversight of 31 employees. Ensure service centers are safe, efficient, and profitable work places. Work hand in hand with site Operations managers, molding them to become well rounded and effective managers. Collaborate with site and Regional Sales to help increase business and provide quality experiences for our customers after the sale. Review various reports to make sure sites are being run correctly, track business trends, and limit unnecessary company costs. Participate in the interview/hiring process for new employees as needed. Provide consistent and effective training for staff in a fun, fast paced environment which limits turnover.
Delivered and maintained inventory of specialty hospital equipment. Earned Operations manager promotion through hard work and dedication. Trained site employees on policies and procedures paying special attention to site finances and expenses. Focused on building a profitable and efficient service center. Omaha location was consistently one of the most efficient service centers in our region/company, site earned numerous profitability bonuses. Trained employees at other sites within the division to follow our model for success.
Built relationships with retail customers, ensuring quality buying and service experience. Made cold calls to construction companies and individual large property owners. Marketed and advertised to local media. Responsible for thousands of dollars worth of equipment inventory.
Operations manager of specialty patient care and capital equipment company. Integral part of record breaking team in 2003, increasing sales revenues 275%. Distributed and maintained Sizewise equipment. Trained sales staff and service technicians. Compiled weekly and monthly reports. Built and maintained strong relationships within the medical industry resulting in consistent annual revenue growth.
Executed business to business sales calls to increase market share. Cold called on corporate accounts, maintained and serviced existing accounts. Marketed and advertised to our local accounts and the general public. Oversaw day to day operations of Omaha's largest branch. Responsible for over one million dollars worth of vehicle inventory. Branch was recipient of Top National Airport Enterprise Quality Service Award in 2001.
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