Director of Operation, 02/2014 － CurrentJacksonville, FL
5 Director of Operation Denny's Restaurants in Jacksonville.
5 District Manager for Burger King Franchisee restaurants in Portland Oregon supported 16 stores and helped the Director of operation in staffing and conducting reviews , meetings and fill his position in his vacations for the Company.
5 Primary point of contact in multiple markets and supporting 16 restaurants.
5 Achieved superior operations level awards in accordance with brand standards while increasing sales and improving profitability.
5 Developed individualized action plans that engaged the restaurants and the team in sustainable improvement in determined metrics over time.
5 Utilized comprehensive, hands-on coaching and training to educate restaurant management on operational platforms, while fostering knowledge and success of team members.
5 Driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with my staff, vendors and service providers.
5 Skilled in talent recruiting, asset protection, financial management and customer relations.
5 Experienced in high-volume, multi-unit, retail business operations.
Objective: 5 Desires a high-level position in a professional corporate environment.
Skill Highlights 5 Leadership/communication skills 5 Customer-oriented 5 Business operations organization 5 Strength in financial planning 5 New product delivery 5 Business performance improvement 5 Budgeting expertise 5 Neat, clean and professional appearance 5 Employee relations 5 Excellent multi-tasker 5 Self-motivated 5 Budget management 5 Employee training and development Core Accomplishments 5 Rescued Denny's Stores in Florida and returned them to profitability and took them from negative sales to positive sales in six months.
5 Managed a District 16 stores in Burger King.
5 Handled all functions related to daily operation and follow-up, Hiring, Training and counseling managers and crew members.
5 Conducted all the professional development needed and hands on training for all my staff.
5 Mentored and coached employees resulting in a 12% increase in productivity.
5 Followed company budget guidelines and helped the financial dept, creating yearly budgets for the District.
5 Supervised all buildings and equipment's maintenance and efficiency.
5 Conducted all kinds' of food safety audits.
5 Audited all sales, Purchases, Closing inventory, Food cost, Cash deposits in daily/weekly and monthly basis.
5 Conducted all company meetings at District and Corporate level 5 Opened 3 taco Bell new stores and 7 Burger King remodeled and 3 new stores opened under my supervision and support participated in new opening for Popeye's and Del tacos in the market/ Came to help Jacksonville market and fix the sales, labor and food cost that was going to the wrong direction, In a short period of six months we could u-turned the operation and started to make profits and increased th sales from negative state to positive numbers.
Area Coach, 10/2004 － 02/2014Portland, Oregon
5 Successfully established highly motivated Restaurant Team Managements of all level.
5 Balanced more than $18 million budget, resulting in impressive 12 percent profit margin.
5 Managed a District of 16 Stores.
5 Reorganized In-Home Program and Corporate level in running high standard operations.
5 Designed development plans for Restaurant managers and conducted operation assessments.
5 Counseled Managers on defining career and work related goals and objectives.
5 Formulated, and implemented new employee orientation Techniques.
5 Management/Supervision Directed recruitment and retention of supervisors and staff of 375 employees.
5 Trained, supervised and evaluated staff, coached improvement management skills.
5 Managed and developed over 51 Store Managers and Assistant Managers.
5 Successfully refined and implemented company Policies and Procedures.
5 Provided Coaching and Support to the daily business operations.
5 Adhered to all Company policies and state and Federal laws.
Market Training Manager, 03/2001 － 10/2004Pacific Bells, Taco Bell － Portland, Oregon
5 Successfully stepped through the ladder of Management from Assistant manager to Market.
training manager in short period of one year and half with achieving the manager of the.
year in my first Year.
5 Trained all managers and District managers for the company.
Financial Manager, 11/1999 － 11/2001
Al-Alamiyah Enterrprise,Sana'a Yemen 5 Oversaw the operations and the financial matter of all the business aspects.
Additional Information 5 Additional Information: Community Involvement Volunteer on Computer fixing Geek office at Portland Oregon. Honors & Awards Osmania University Award for Honor Student. Manager of the year 2002 (Pacific Bells) Taco Bell. Owners Award Winner 2003-2004 (Pacific Bells) Taco Bell. Area coach of the year 2006 (Multi-Unit Leader ship) . Area Coach of the Year 2007 (Multi-unit Leaders ship) . Area Coach of the year 2008 (Multi-unit Leader ship) . The Class Coach Year 2009 Chain Restaurants All references are available upon request.
Business Management Auditing Cost Accounting Bachelor of Commerce Completed Money Management Course with Trump Institute Course Completed K-Tech Training
Course With Kahala Corp/Cold stone Creamery. Completed Foundation Management course. Serve
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