Regional Hospitality Associate Training Series Champion
Managed Food Service Operations at 75 Bed Assisted Living Program and assisted Senior Director of Dining Services at 378 Bed Nursing Home. Developed new Menu Cycles and set higher standards and expectations for the front of the house personnel in resulting the improvement of Resident Satisfaction by 30%. Assisted Executive Chef & 2 Sous Chefs in culinary operations on needed basis. Managed purchasing, inventories & quality controls in operations. Worked closely with Culinary team & Retail Manager to improve quality meals, services and sales in Nursing Home Cafeteria. Managed catering events & participated in Taste of Staten Island Annual Culinary Event on campus
Managed Food Service & Housekeeping Operations at 157 bed Nursing Home, a team of 4 Managers, 2 Supervisors and 40 Union Associates, with a $2.5 million in total managed volume. Effectively lead and motivate employees through training and incentive plans, resulting in increased productivity levels and employee satisfaction Monitored Fee and P&L accountability: managed payroll, purchasing, weekly inventory, waste cost analysis & forecasting in order to meet financial goals Ensured that quality standards are met in all areas of the facility as it relates to the appearance, levels of maintenance and cleanliness. Developed quarterly Seasonal Menu Cycles to fulfill residents needs. Was nominated 3 times winner for National Food Theme competition.
Setup Morrison Senior Dining Programs & Training Modules.
Consulted management and food service personnel with food service programs, menu design, cafeteria setups, kitchen safety & sanitation.
Responsible for managing all aspects of operations for a 100 bed Independent Living, 50 bed Assisted Living as well as 25 bed Memory Care Unit. Directed a team of 3 managers and 25 associates with $1million in total managed volume. Monitored department budget, payroll, labor & expenses. Proficient with automated reporting systems including, but not limited to: Food Cost Analysis, Inventory, EZ-Labor, e-Budget, e-AP Worked with Regional Team with development & implementation of SATS (Server Associates Training Series). Developed menu cycles, including enlisting resident feedback, attending related planning meetings and ensuring the accurate production and posting of finalized menus. Theme Meals were provided on monthly basis such as: April in Paris, Aloha Hawaii, Chinese New Year, Oktoberfest, Clambake Festival & much more. Catered multiple outside functions as well as marketing events. Monitored the safe and sanitary production and distribution of food. Maintained compliance with federal, state, Enriched Housing Program and H.A.C.C.P guidelines.
Responsible for managing all aspects of operations for a 105 bed Assisted Living Community. Directed a team of 3 managers and 22 union associates with $1.2 million in managed volume. Developed Dining Room Server Training Program and The Steps of "A La Carte" service, which increased resident's satisfaction. Monitored the safe and sanitary production and distribution of food and maintained compliance with federal, state, Enriched Housing Program and H.A.C.C.P guidelines.
Catered multiple functions, board director's dinners & family functions.
Recruited a diverse pool of candidates to create a work environment that affords all staff the ability to learn, grow personally, and enjoy the balance of professional and personal life. Conducted multiple in-depth interviews with candidates to evaluate experience, technical skills, SWOT analysis, and motivation for job change and general match to the "ideal" candidate profile.
Supervised wait staff in an upscale dining room setting, trained all new hires regarding performance, appearance and hospitality standards.
Assisted in the development of work schedules for staff including promotional and catering events. Provided fine dining restaurant service throughout the dining room and other catering events
Dietary Managers Certification
Level II Intermediate Certificate in Wines, & Spirits
Fluent in English & Russian Languages
Microsoft Office, Adobe Acrobat, e-Finance
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