director of clinical operations resume example with 18+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Highly skilled and enthusiastic healthcare professional with more than 15 years of experience managing operations in an academic health center. Successfully oversee human resources, revenue cycle, budgeting, data analytics, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Offering exemplary communication and organizational skills.
Skills
Strategic Planning
Operational Efficiency
Budgeting
Fiscal Management
Ability To Prioritize
Customer-Focused
Written And Oral Communication
Administration
Human Resources Management
Reporting Requirements
Operations Management
Strong Communicator
Work History
01/2018 to CurrentDirector of Clinical OperationsAmedisys Inc. | Toccoa, GA, Albany, NY
Manage day to day activity of 16 divisions which have increased volumes year over year by 1-3%
Manage 25 direct reports
Implemented mobile check in across 70 clinical sites which saved over $300,000 in 2022 of staff time
Implemented appointment accelerator system for over 100 providers that filled last minute cancellations which generated over $400,000 in revenue over 2 years that would have been lost with gaps in provider schedules
Dyad partner to President of Practice to facilitate and manager patient access initiatives
Assisted with development of data analytics tool
Responsible for all financial and operational activity within Department of Medicine including monthly P&L review.
Developed systems and procedures for effective clinical operations and revenue cycle.
Planned and managed all financial aspects including adherence to budget and contracts and developed business plans for new providers, programs and equipment needs.
Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines
Interacted effectively with clinical staff and providers by using active listening and interpersonal skills
Monitored, analyzed, and corrected staff performance
01/2013 to 12/2017Practice AdministratorCone Health | Oak Ridge, TN, Albany, NY
Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Developed and updated department goals and achievements throughout fiscal year.
Kept records of expenses and monitored budget while recommending opportunities for cost savings.
Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Reduced no shows by 5%
01/2011 to 12/2012Practice ManagerRural King | Mattoon, IL, Albany, NY
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Managed area who saw on average 300 patients per day
Developed close working relationships with front office and back office staff.
Boosted staff morale by offering constructive feedback and specific direction.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Developed policies and procedures for effective practice management.
Provided supervision and management to team of Coordinators and support personnel.
Addressed and remedied all patient or team member issues.
Ordered all office supplies and kept check on inventory levels.
Consulted with healthcare professionals on business decisions.
Trained interns and newly hired team members on office procedures and computer system.
Created and implemented organizational policies and procedures.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
01/2005 to 12/2010Practice CoordinatorSiskin Children's Institute | Nashville, TN, Albany, NY
Planned and oversaw work assignments and schedules for clinical support areas to meet daily operational needs.
Delivered feedback to manager on staff performance reviews.
Oversaw orientation, training and ongoing competency program for practice assistants and medical assistants.
Communicated with providers and other health care team members to maintain continuity of care and coordinate services.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Supervised team of 25 office personnel
Education
Expected in 07/2016 to to MBA | Health AdministrationExcelsior College, Albany, NYGPA:
Expected in 07/2014 to to Bachelor of Science | Health AdministrationExcelsior College, Albany, NYGPA:
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