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Google Ads Quality Rater Resume Example

Resume Score: 80%

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GOOGLE ADS QUALITY RATER
Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Flexible Solar Installer proficient in working quickly and accurately to ready worksites, install panels and clean up debris. Well-organized and hardworking with good communication and planning skills. Seeking a fast-paced position with room for growth.

Highlights
  • High customer service standards
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Proficient with Microsoft Office Suite
  • Troubleshooting proficiency
  • Strong problem solving ability

Experience
06/2016 - CurrentZerochaosOrlando, FL
Google Ads Quality Rater

Analyze and provide feedback on text, web pages, images and other types of information for Google, using an online tool. Review the results returned in a specific search query and rates them in terms of relevance.

07/2015 - CurrentConvergysColumbus, GA
CSR

Handle inbound and outbound calls. Assisting customers with troubleshooting and account info and payments.

Handle inbound and outbound calls. Assisting customers with troubleshooting and account info and payments.

02/2010 - 07/2015SitelNashville, TN
CSR/Tech Support (Work At Home)

Properly handle inbound and outbound calls. Make reasonable procedure exceptions to accommodate unusual customer requests on a daily basis. Provide accurate and appropriate information in response to customer inquiries. Provide thorough support and problem resolution for customers.

09/2005 - 02/2010AfniOpelika, AL
Call Center Rep

Handled inbound and outbound calls and collected customer feedback and made process changes to exceed customer satisfaction goals.

  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Reviewed customer data to assess current issues and determine potential solutions.
  • Attended conferences, vendor events and workshops to meet and network with potential new clients.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Developed streamlined task system to provide more effective workflows for both peers and management staff.
  • Developed streamlined task system to provide more effective workflows for both peers and management staff.
Education
Columbus, Ga
Business ManagementTroy State (online)Enrolled since August 2016
Columbus, GA
High School Diploma in General StudiesSpencer High3.5 Over all GPA
Skills and Accomplisments

Awarded Top Agent on the Site. Communication and customer service excellence. AbAwarded Top Agent on the Site. Communication and customer service excellence. Ability to complete assignments and simultaneously and accurately.ility to complete assignments and simultaneously and accurately.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Zerochaos
  • Convergys
  • Sitel
  • Afni

School Attended

  • Troy State (online)
  • Spencer High

Job Titles Held:

  • Google Ads Quality Rater
  • CSR
  • CSR/Tech Support (Work At Home)
  • Call Center Rep

Degrees

  • Business Management
    High School Diploma in General Studies

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