PERSONAL PROFILE
With over 15years experience in Medical Office Operations with fast- Paced environment, ability to lead and motivate employees. Familiar with all aspects of daily business operations. Ability to learn and adopt new methods and procedures quickly with commitment. I can work independently in any field. I can prove to be hardworking, discipline and willing to learn new concepts and packages an opportunity to work in your Organization. To learn, work and develop my skills with loyalty to the task I am assigned with and to executive responsibilities with utmost professionalism expected and designated to me. Responsible for Processing and research denials. Handle patient complaint in a timely and consistent manner. Worked aging reports for insurance and patient's outstanding balances and/or claims, followed with immediate problem solving for each case. Maintained a heavy case load and solved cases. Maintained and updated collection tracking spreadsheet to help organize payment information. Handled claim denials and/or appeals from insurance companies.
Knowledge of Medi-Cal, Medicare, Contract plans, HMO/ Managed care plans, Fee for Service, All PPO’s Health Plans, ICD-10 and CPT code knowledge. And Medicare LCD knowledge. Proficient in Windows and Microsoft applications including Word, Excel, and Outlook. Detailed oriented and have a high level of organizational skills. Ability to handle multiple projects, work under pressure, independently, accurately, and meet deadlines. Demonstrate the ability to develop and maintain positive interpersonal relationships with a variety of people. Able to work under stress when confronted with critical or unusual situations. Able to follow instructions explicitly and to exercise analytic ability. Able Read and write, verbal and written communication, time management, interpersonal skills, and basic math skills; analyze, and research. |
SUMMARY: Qualifications: Knowledge, Skills, and Abilities: Responsible for Processing and research denials. Handle patient complaint in a timely and consistent manner. Worked aging reports for insurance and patient's outstanding balances and/or claims, followed with immediate problem solving for each case. Maintained a heavy case load and solved cases. Maintained and updated collection tracking spreadsheet to help organize payment information. Handled claim denials and/or appeals from insurance companies. Skills in gathering, analyzing and interpreting information Ability to apply policies and principles to solve everyday problems. Ability to exercise initiative, problem solving, and decision-making. Experienced in successfully managing medical office daily operations. Experienced with various Electronic Medical Record (EMR) platforms financial management experience and knowledge of A/R revenue cycle. Excel in accounting procedures including Medical Billing, Coding, Collections and reconciling. I have a Strong leadership and teamwork skills. |
Manages the claims process, including accurate and timely claim creation, followup and correspondence with providers, insurance inquiries/correspondence. The incumbent will assist in the Other important duties include credentialing, enrollment processing, and reporting. Knowledge of CPT/ICD10 codes. Responsible for submitting claims to Medicare/Medical, PPO, HMO, Managed Care and other government insurances. Performing all aspects in Billing including accounts receivable (AR), follow up identifying and resolving coding and billing errors, denials, and non-payments, etc. Responding for opening daily mails, distributing and batching all paper checks. Posting all insurance payments which include Electronic Payments (EFT) and Patient payments. Reviewing and obtaining Referrals and per-authorization as required for procedures and billing. Checking eligibility and benefits verification for treatments and office visits. Reviewing patient bills for accuracy and completeness, and obtaining any missing information Maintains relationship with clearinghouse, including appropriate followup with support issues. Coordinate the process of patient eligibility through various third party sources. Coordinate collection process, to include any projects from accounts and tracking current collections in E-clinical system. Manage monthly statement process, to include reviewing statements before mailing and field any patient inquiries the Patient Services staff needs to escalate. Work with reception staff, ensure appropriate collection of copay, spend down and self pay fees. Handles patient inquiries and answers questions from clerical staff and insurance companies. Identifies and resolves patient billing problems. Working closely with all Denials and insurance follow-up management. Issues adjusted, corrected, and/or rebilled claims when required. Posts adjustments, transfer of responsibility and refunds, as necessary. Responsible for end report including Bank Reconciliation and discuss any issue or discrepancies with the Management
High Volume Medical Practice specializing in Pain Management. Observe and manage daily functions of the practice and employee task while maintaining an efficient and effective office flow. Responsible for overall operations of the office and all special projects and implementations. Ability to multitask. Advanced time management skills and organization. Review, analyze, and collaboratively resolve operational issues including staff, patient, employer, Insurance carrier and attorney concerns. Responsible for all aspects in Billing including filing all Professional Claims for Medicare, Private Insurance, Managed Care, Medi-cal, Personal Liens and Workers Compensation. All Electronic billing and payment experience processing third party billing. Except for PI Liens and Workers Compensation. Also responsible for Surgery Billing filing Claims weekly. Coded 75+Super Bills daily for up to four healthcare providers. Manages and prioritizes staff daily work assignments necessary to ensure the timely payment of billed claims. Ensuring timely follow-up, appeals and payment on claims for assigned payors. Posting Check Payments weekly including all EFTS & ERA's. Assists in the ongoing evaluation and correction of operational actions, both systems and staff oriented, that create an increase in denials or delayed billing, working closely with Practice Management. Meets billing operational standards by contributing billing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying billing system improvements. Responsible for sending out Patient's statement on a monthly basis. Managing all Patients billing concerns. Reconcile billings with AR ledger. Utilization of metrics to improve performance and have the ability to train effectively and cater to individual training needs. MediTouch / Health Fusion System.
Mi-Med brings a new level of personalized service to patients, physicians and facilities alike and offer the highest quality of disposable medical products to meet everyone's needs. Product includes Urological, Incontinence, Ostomy and Wound Care supplies. Extensive experience billing Medicare, Medical, and private insurance. Worked aging reports for insurance and patient's outstanding balances and/or claims, followed with immediate problem solving for each case. Maintained a heavy case load and solved cases. Electronic billing experience (Brightree billing software) SOLID knowledge ofprocesses associated with full cycle billing processes. Responsible for Processing and research denials. Updating pricing tables for medical devices. Review patient statements (EOB) submitting statements. Followed up on acceptance of the claims and/or claim status. Collecting mostly from insurance companies. Implement new policies and procedures. Train and assist other employees. Create LOAs and assist contracting director Data conversion for newly acquired companies. Update, correct, and create price tables. EDI and payer enrollment. Facility billing. Assist in posting, patient intake, reordering and retention. Identified and resolved issues with patient accounts and insurances. Responsible for adjustments and write-offs. Auditing a number of client files for a Medicaid audit in order to make sure we were compliant. Reduced DSO and generated an increase in revenue in only 4 months. Creation of Ad-Hoc reports. Creation of appeal templates, patient record releases, AOBs, and other patient forms including hardship reduction. Ensure HIPAA compliance and Medicare compliance.
Responsible for supporting the smooth functioning of all aspects of operations, accounting and administration. Oversight of all schedules. Providing assistance with Meaningful Use, OHSA and other compliance requirements. Handle patient complaint in a timely and consistent manner. Tracking and payout of physician according to claims. Strong AR background and knowledge of HMO, PPO, Government payers, CPT and ICD 9/10. Responsible for ensuring the timely collections of AR from insurance payers including Medicare, Medicaid, Workers Comp, Blue Cross, Blue Shield, HMO, PPO's, and private pay patients. This position works closely with patients to resolve unpaid balances, addresses their questions/concerns, and submits accounts to outside agencies as appropriate. Responsible for case management reporting and referring policyholders that fit the criteria for case management needs. Worked closely with case managers regarding treatment plans. Works closely with the Business Office Manager and the Biller to reduce and maintain acceptable days in AR and works all unresolved accounts within timeframes specified in policy and procedure. Review system reports regularly to properly manage all aspects of AR. Identified and resolved patient billing and payment issues. Maintained and updated collection tracking spreadsheet to help organize payment information. Handled claim denials and/or appeals from insurance companies. Ability to work within the team & independently, handle multiple tasks, provision computer skills, and data entry skills, file large amounts of paper and use office equipment. Used of electronic billing systems in Vision and VMR.
Other previous Employees:
*Orange County Diagnostics Biller and Collector Lead / Orange County, CA February 2008- February 2011 *California and Imaging Biller and Coder / Orange County, CA July 2005-February 2008 *Orange Coast Oncology and Hematology Billing Representatives / Orange County, CA April 2004- July 2005
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