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Continuous Improvement Manager Resume Example

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CONTINUOUS IMPROVEMENT MANAGER
Profile
Quality Management Professional experienced in: continuous improvement, regulatory compliance, resolving quality issues, Identifying and driving corrective actions, site auditing, optimizing processes and supporting manufacturing operations in a variety of industries.
Skills
  • QUALITY, CONtinuous improvement & reguatory compliance PROFESSIONAL
  • Forerunner in leading Quality Systems to achieve best-in-class manufacturing processes.
  • Managed QC staff to support company objectives
  • Created SOP's and Quality Management System
  • Directed Micro Environmenal Monitoring Program
  • HACCP & ISO-9000 Lead Auditor
  • Utilize 6-sigma lean tools
  • Expert Auditor / Trainer- Food Safety Champion
  • Excellent leadership and problem-solving skills
  • Supervised Laboratory operations
Professional Experience
Continuous Improvement Manager
January 2012 to January 2016 WONDERFUL CITRUS Citrus Packing House － Delano, CA
  • Focused on teaching operations staff to use Lean tools (5s, fishbone, 5-whys, PDCA) and become contributors in identifying top-3 issues for resolution.
  • Created real-time process monitoring program, alerting management to out-of-spec conditions and reaction events.
  • Developed down-time tracking programs for Operations, focusing on top hitter Pareto analysis to develop corrective action plans.
  • Led Kaizen event to eliminate line downtime packing material shortages providing $58k annual savings.
  • Created SharePoint document control site to consolidate operations documentation for employee training and meeting FDA & Food Safety Modernization Act.
  • Standardized Environmental Monitoring Program with industry leading ATP, TPC and Listeria testing protocols to proactive ensure a food safe and sanitary environment.
  • Use Mini-tab statistical s/w & pivot charting to track process controls, determine process capability and keep management informed of key process indicators.
  • Led Structured Communication program on the production floor (SIS), daily production meeting (Level 2) which roll up to meet Management objectives.
  • Create SOPs, forms and standard work for operations; training staff on process controls to support SQF/GFSI regulatory inspection.
  • Primus score of 100%).
Quality Control Manager / Director
January 2006 to January 2011 SANTA CRUZ NUTRITIONALS － Santa Cruz, CA
  • Formalized the Document Control, Supplier Management and Employee Training Programs to meet 21-CFR-111 & 110 regulatory guidelines.
  • Supervised 3-staff and 23-person QA/QC Quality Assurance staff, leading multiple customer and regulatory audits to successful conclusion.
  • Established process monitoring points, reaction criteria and SOP's; training personnel to positively impact product quality and meet KPI's.
  • Created environment with QC staff empowered to resolve quality issues as they arose.
  • Involving operations teams to determine root cause.
  • Managed the CAPA system, investigations and resolution of customer complaints.
  • Led supplier qualification efforts to ensure proper identification and testing of raw materials, reviewed laboratory test results and prepared COAs to ensure all products meet specifications throughout their shelf life in collaboration with R&D.
ISO Quality and Production Manager
August 2005 LASER DEVICES, Inc Weapon Laser Aiming Devices － Monterey, Ca
  • Managed the Quality Department to resolve various ISO-9000 non-conformities:.
  • Managed the CAPA system, investigations and resolution of customer complaints.
  • Led risk assessment, failure analysis and corrective action efforts for defect issues.
Customer Quality Account Manager
January 1989 to January 2004 SEAGATE TECHNOLOGY Disc Drive Mfg － Scotts Valley, Ca
  • Daily interaction with customers as to; defect rates, investigations, CAPA activity and product quality.
  • Leading risk assessment, failure analysis and corrective action efforts.
  • Represented the company at Quarterly Business Reviews with responsibility to proactively manage and implement corrective action plans to achieve improved scores and product quality for OEMs (Apple, HP, Net Apps, Sun) Quality Assurance ISO-9000 Lead Auditor championed manufacturing sites to Achieve ISO-9000 Compliance.
  • Creating Site Quality Manual, documentation, training records and internal audits.
  • Trained as 6-sigma Green Belt and utilized these skills in projects to support cost reduction at various Seagate and customer manufacturing sites.
  • Acted as QA Manager for 6mos in Singapore 260 person repair facility, Implemented Disc Drive failure mode data collection system for field returns and transferred drive repair processes from Singapore to Thailand.
Electronics Manufacturing Engineer
January 1984 to January 1989 PLANTRONICS INC － Santa Cruz, Ca.
  • Responsible for New Product Manufacturability, documenting assembly processes, time standards and process improvements.
  • Implemented Company ESD Program; documenting ESD / Handling procedures to establish an ongoing Quality Control program.
  • Optimized manufacturing capacity for cable manufacturing and productivity improvement projects resulting in $67k annual savings.
Education and Training
Bachelor of Science : Industrial Engineering University of South Florida Industrial Engineering
BS
IE Certified ISO-9000 Lead Auditor - British Standards Institute, Houston cGMP's for Nutraceutical Mfg. - 21-CFR111, 110 HACCP Certification - 2013 Lean Manufacturing Green Belt Training - 2014-15
Skills
Apple, ATP, cable, CONtinuous improvement, cost reduction, data collection, documentation, Employee Training, failure analysis, Food Safety, forms, HP, inspection, internal audits, IE, ISO-9000, leadership, Lean Manufacturing, Mfg, manufacturing processes, materials, mos, SharePoint, Mini-tab, personnel, problem-solving skills, processes, protocols, QUALITY, Quality Management, QA, Quality Control, Quality Assurance, real-time, risk assessment, sigma, SOP, Structured, Sun, Supplier Management, teaching, Trainer
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Resume Overview

Companies Worked For:

  • WONDERFUL CITRUS Citrus Packing House
  • SANTA CRUZ NUTRITIONALS
  • LASER DEVICES, Inc Weapon Laser Aiming Devices
  • SEAGATE TECHNOLOGY Disc Drive Mfg
  • PLANTRONICS INC

School Attended

  • University of South Florida

Job Titles Held:

  • Continuous Improvement Manager
  • Quality Control Manager / Director
  • ISO Quality and Production Manager
  • Customer Quality Account Manager
  • Electronics Manufacturing Engineer

Degrees

  • Bachelor of Science : Industrial Engineering
    BS
    IE Certified ISO-9000 Lead Auditor - British Standards Institute, Houston cGMP's for Nutraceutical Mfg. - 21-CFR111, 110 HACCP Certification - 2013 Lean Manufacturing Green Belt Training - 2014-15

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